Customer Service Coordinator

Are you passionate about travel and love helping others create unforgettable experiences? We are currently seeking a Travel Agent to join our team! As a home-based, family-owned agency, we take pride in providing the most customized and personalized services for all types of vacations.
As a Travel Agent with us, you will work with a variety of vendors to plan trips ranging from Disney vacations, honeymoon getaways, destination weddings, bachelorette parties, cruises, all-inclusive resorts, and much more. Your main goal will be to make every trip stress-free and enjoyable for our clients.
We are looking for someone who is dedicated to providing top-notch Customer Service, has excellent communication and organizational skills, and is comfortable working in a fast-paced environment.
If you have a passion for travel and are looking for a fulfilling career helping others create memories that will last a lifetime, we encourage you to apply to be a part of our team. Join us and let's make vacation dreams come true together!
Responsibilities:
    Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc.
    Diagnose the clients' specifications and wishes and suggest suitable travel packages or services
    Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc.
    Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs, etc)
    Collect deposits and balances
    Use promotional techniques and prepare promotional materials to sell itinerary tour packages
    Handle unforeseen problems and complaints and determine eligibility for money returns
    Attend conferences to maintain familiarity with tourism trends
    Create and update electronic records of clients
    Maintain relationships with key persons
    Keep financial statements and documents
Requirements:
    Must be 18+
    Must be legally authorized to work in the United States
    Must have a reliable internet connection, computer, and/or smartphone
    Must be available to attend live and recorded training and meetings
    Must be self-motivated, have a positive attitude, and be willing to learn and adapt
    Must be able to work independently, but willing to ask for help and guidance when needed
    Proficiency in English; knowledge of additional languages is an advantage
    Exemplary sales skills and customer-oriented approach
    Well-versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
    Ability to present, persuade and communicate effectively
    Demonstrable ability to handle crises
Benefits:
    Access to deeply discounted rates on everything from airfare, resorts and hotels, cruises, sports/concert tickets, car rentals, tours, and much more!
    Opportunity to work with the BEST vendors, such as Disney, Sandals, Riu Resorts, Karisma, Royal Caribbean, Carnival, Norwegian, Princess, Virgin Voyages, and countless others!
    Over 400 business tax deductions!
    All training provided!
Job Types: Full-time, Part-time
Benefits:
    Employee assistance program
    Employee discount
    Professional development assistance
    Referral program
Schedule:
    Choose your own hours
    Day shift
    Evening shift
    Monday to Friday
    Weekend availability
Work Location: Remote

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