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Form of work
SalaryWho We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Charleston. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. We have been voted "Best Places to Work in South Carolina" for the past 5 years! Come join a exceptional growing team and become part of the success.
The Big Task
Whether it's a maintenance, service call, quote or installation we always go above and beyond for our loyal customers. If you enjoy making people smile, being a valued part of a team & using a state of the art computer system come check us out!!
- Continuing education and training
- Health Insurance
- Retirement plan with up to 3% match
- Great company culture
- SIGN ON BONUS for HVAC or Plumbing experience!!
The Role
As a Customer Experience Specialist you will play a pivotal role in the achievement of company metrics and revenue production.
Key Sub Tasks
- Provide a superior customer service experience to new and existing customers.
- Take inbound/place outbound calls to book service calls and maintenances.
- Work closely with the dispatch team to ensure daily and weekly call count goals are met.
- Ability to make quick decisions based on factual information.
- Assist in fine-tuning our processes and improving the business by bringing new ideas to the table.
- Join the on-call rotation.
- Participate in training allowing you to grow and develop as a professional.
- Hours are Monday-Friday 7:30-4:30 *
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- In-person
- Office
Experience:
- Customer service: 1 year (Required)
Work Location: In person
