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Form of workJob Description
Our customers will hear your smile when you answer the phone. This position offers an opportunity to make a difference in the lives of our clients while establishing a career with a tremendous opportunity for growth in a rapidly growing E-commerce based physical therapy and fitness equipment company.
We are looking for that special someone who can connect with people and truly cares about having an impact.
Our office is crazy busy, we thrive in organized chaos, and we love what we do every day. If you can meet our high standards, exceed our internet clients' expectations, and be part of a fantastic team of professionals, send us a copy of your resume.
A Customer Support Specialist's responsibilities include the following:
- Responding to customer queries in a timely and accurate way via phone, email, or chat
- Identifying customer needs and helping customers use specific features
- Acknowledging and resolving customer complaints.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
Responsibilities
- Respond to customer queries in a timely and accurate way via phone, email, or chat
- Identify customer needs and help customers use specific features
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues get resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
Requirements
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
We are a female-owned, dog-friendly workplace where laughter is a requirement!
