3rd Shift Customer Experience Specialist Front Desk

3rd Shift 11pm-7am

The Willows of Easley seeks compassionate and caring individuals who are dedicated to supporting exceptional senior living experiences. Working at The Willows of Easley means you are part of the family. Each day is an opportunity to make a positive difference in the lives of those around you.

Summary of Duties of the Customer Experience Specialist

The Customer Experience Specialist answers telephones, greets guests, and responds to residents' requests and assist in coordination of services to residents. The CES also assists in providing services to residents, families, and guests.

Essential Functions of theCustomer Experience Specialist

• Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary.
• Receive visitors, having them sign registers, and routing them as appropriate.
• Provide information and assistance to residents coming and going, activities, and signing out when they leave the community
• Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked. Includes Mopping
• Maintain a sanitary environment by pulling and taking out the trash.
• Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping using a TELS system.
• Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety.
• Performs other related duties as assigned by supervisor.

Non-Essential Functions of theCustomer Experience Specialist

• Supports and participates in the resident centered activity programs.
• Participates in projects or committees as assigned.
• Attends all associate meetings including in-service education and associate functions, as requested by supervisor.
• Assists in a variety of tasks involving residents as assigned.

Knowledge, Skills, Abilities, and Experience

• High School Diploma or GED at a minimum.
• Experience in general office procedures, computers; Windows, Word, Internet-based programs, Emailing, Scanning, and general office equipment.
• Physical requirements include the ability to communicate by speaking, seeing, and hearing sufficient to serve the residents.
• Professional and neat appearance and presentation, adherence to the dress code, and good personal hygiene are expected.
• One year of office or hospitality experience preferred.
• Good grammatical and writing skills, proficient with email process and etiquette.
• Ability to read, write, and speak English.
• Must have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents.
• Be free of communicable disease.
• Completion of drug testing and criminal record background check upon hire and upon request of supervisor.
• Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds.
• Adhere to and carry out all policies and procedures.
• Maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel.

Grace Management is an equal opportunity employer to all regardless of race, color, age, origin, disability, history of disability, ancestry, gender, religion, marital status, sexual orientation, veteran or active military status, or other factors prohibited by law, and commits to prohibiting harassment or retaliation based on any of these factors.