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Customer Development Manager, Grocery
Parsippany, NJ
Competitive Salary & excellent benefits package
Parsippany, NJ or Cincinnati, OH
About the Team
• Customer Development - We are Prospectors.
• The Customer Development team is a Sales Support function that drives proactive insights to action within the US Hygiene (Household Cleaning, Auto Dish and Home Air Freshener, Laundry brands) organization.
• We delve into Grocery Channel (Class of Trade) trends, exploring effective strategies and learnings to fine-tune our approach to best serve our Grocery Retail Customers.
• The Customer Development function is a key part of the Sales Team, acting as the liaison between Customer Sales teams and internal functions (Shopper Insights, Category Management, Trade Marketing and Consumer/Shopper Activation)
• Our focus is on enhancing Grocery Retail Customer personalization.
You'll succeed because...
You'll love it because...
• Key contributor to Collaborative Partnership Planning; Cross-functional approach to co-create programs that meet the needs of the Shopper, Customer and Brand(s).
• Drive incremental growth and strengthen the customer investment strategy.
• Own Competitive Review of Promotions across Grocery.
• Champion initiatives that reflect hyper-personalization (Tailored for Grocery).
• Fine Tune our Grocery channel strategy to consistently achieve maximum sales, profitability, and revenue growth.
• Develop strong relationships with Trade Marketing, Consumer/Shopper Activation and Customer Sales Teams.
Qualifications
• Excellent communicator: written and spoken, with the ability to adapt to different audiences, and present PowerPoint presentations
• Strong proficiency in IRI, Nielsen, Numerator, 84.51 and other customer point of sale systems is required so that we can provide reliable, substantial data analysis.
• Advanced proficiency in Microsoft Excel and PowerPoint
• Skilled data storyteller, comfortable weaving together different sources of information into a holistic story with strong recommendations.
• Digitally and omni-channel savvy.
• High level of curiosity.
• Self-starter with a passion for executing with excellence and thrives in a fast-paced environment while being adaptable, resilient, and resourceful.
• Highly collaborative - You can quickly establish credibility within the teams you support to impact decisions through both formal and informal influence.
• Availability to travel 10% of the time.
Education/ Experience Requirements
• Bachelor's degree Required; Business, Marketing, Management preferred.
• Minimum 5-7 years CPG sales experience required; previous experience should include some of the following:
• Customer Sales / Customer Management
• Category Management / Category Insights
• Trade Marketing / Trade & Promotional Planning
• Shopper Marketing / Omni-channel Marketing
• You have gained experience working with different National & Regional Grocery Customers, e.g., Kroger, Albertson's, Publix, HEB, Meijer...)
#LI-Hybrid
Equality
At Reckitt, we recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.
All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
Customer Development Manager, Grocery
Parsippany, NJ
Competitive Salary & excellent benefits package
Parsippany, NJ or Cincinnati, OH
About the Team
• Customer Development - We are Prospectors.
• The Customer Development team is a Sales Support function that drives proactive insights to action within the US Hygiene (Household Cleaning, Auto Dish and Home Air Freshener, Laundry brands) organization.
• We delve into Grocery Channel (Class of Trade) trends, exploring effective strategies and learnings to fine-tune our approach to best serve our Grocery Retail Customers.
• The Customer Development function is a key part of the Sales Team, acting as the liaison between Customer Sales teams and internal functions (Shopper Insights, Category Management, Trade Marketing and Consumer/Shopper Activation)
• Our focus is on enhancing Grocery Retail Customer personalization.
You'll succeed because...
- Our primary objectives are to identify tailored (Grocery Retail Customer) & scalable (Total Grocery) opportunities and develop "Customer Ready" activation recommendations.
- We Enhance Shopper Engagement.
- Find the right hook accelerate HH penetration.
- Propose tactics that drive conversion; displays, overlays.
- We Drive Competitive Intensity & Awareness.
- Analyze and track promotion, frequency, depth and effectiveness.
- Evaluate disruptive events & launches.
- We Demonstrate the Value of Reckitt to our Customers.
- Develop a deep knowledge of Grocery Customers (as assigned) through engagement; store walks, review of circulars and digital content, in addition to reviewing published Customer profiles (e.g., Kantar and other Market Research).
- Identify and understand their challenges and needs.
You'll love it because...
• Key contributor to Collaborative Partnership Planning; Cross-functional approach to co-create programs that meet the needs of the Shopper, Customer and Brand(s).
• Drive incremental growth and strengthen the customer investment strategy.
• Own Competitive Review of Promotions across Grocery.
• Champion initiatives that reflect hyper-personalization (Tailored for Grocery).
• Fine Tune our Grocery channel strategy to consistently achieve maximum sales, profitability, and revenue growth.
• Develop strong relationships with Trade Marketing, Consumer/Shopper Activation and Customer Sales Teams.
Qualifications
• Excellent communicator: written and spoken, with the ability to adapt to different audiences, and present PowerPoint presentations
• Strong proficiency in IRI, Nielsen, Numerator, 84.51 and other customer point of sale systems is required so that we can provide reliable, substantial data analysis.
• Advanced proficiency in Microsoft Excel and PowerPoint
• Skilled data storyteller, comfortable weaving together different sources of information into a holistic story with strong recommendations.
• Digitally and omni-channel savvy.
• High level of curiosity.
• Self-starter with a passion for executing with excellence and thrives in a fast-paced environment while being adaptable, resilient, and resourceful.
• Highly collaborative - You can quickly establish credibility within the teams you support to impact decisions through both formal and informal influence.
• Availability to travel 10% of the time.
Education/ Experience Requirements
• Bachelor's degree Required; Business, Marketing, Management preferred.
• Minimum 5-7 years CPG sales experience required; previous experience should include some of the following:
• Customer Sales / Customer Management
• Category Management / Category Insights
• Trade Marketing / Trade & Promotional Planning
• Shopper Marketing / Omni-channel Marketing
• You have gained experience working with different National & Regional Grocery Customers, e.g., Kroger, Albertson's, Publix, HEB, Meijer...)
#LI-Hybrid
Equality
At Reckitt, we recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.
All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
