Customer Contents Manager

What does a Customer Contents Manager with Paul Davis do?
Job Responsibilities:

• Foster an environment of collaboration and teamwork within the division and company
• Manage Customer Contents upon loss relating to:
  • Pack-out of their contents from their home to our conditioned warehouse
  • Creating an inventory of all Customer Contents
  • Deodorize and clean Customer Contents
  • Store customer in vaults and manage that storage and vault management within our warehouse
  • Pack back Customer Contents into their home following completion of reconstruction
• Provide content information to Desk Estimator for their completion of the estimate for insurance and self-pay needs
• Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion
• Look for ways to expand opportunities in serving our customers by managing and handling their contents
• Manage a team of contents technicians to provide high quality work with excellent customer service
• Assist other team members when needed and foster a positive working relationship with other departments. This is a working manager role.
• Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.
• Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.

Role Qualifications (Requirements):

• Desire to join a world-class team and contribute a positive attitude
• Punctual and reliable
• Ability to lift and carry heavy objects (50 lbs or greater)
• Moving industry or contents experience is a plus
• Willingness and ability to work in less than perfect environments (mold, smoke, weather, for example)
• Clean background check, valid driving license with a clean driving record
• Respectful to clients, coworkers, and management
• Ability to lead others from diverse backgrounds
• Excellent written and verbal communication skills
• IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
• Ability to adapt to change
• Have the ability to work nights/weekends and overtime, if needed
• Desire to continually learn new things

Compensation and Benefits:

• $50,000-$60,000 base + commissions
• 2 weeks' vacation accrued within 1st year
• Health/Dental/Health insurance is available to employees and family
• 12 days paid holidays
• 401k with company match
• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities.
• Monthly cross-training opportunities to advance your career.
• Paid training
• Great culture and team dynamic

Why Join the Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training, and giving Contents Managers the opportunity to become experts in the field through certifications and Paul Davis University.
Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission, and Values to be more than just a service provider. You are essential in coordinating teams effectively and ensure that jobs are performed profitably.
Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
Vision: To provide extraordinary care while serving people in their time of need.
Mission: To provide opportunities for great people to deliver Best in Class results.
Why the Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail, and love to help people. It is challenging to make customers happy when faced with a traumatic event, but you will love being a Contents Manager if you take pride in your work and have fun while working with others. You will be practicing continuous improvement every day as you work to improve the performance of your team!
Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.