Address
SalaryJLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves
The Product Content Manager will work on the EDP Product Team and is responsible for technical writing of how to guides, creating content instructions for the use of platform tools, and enabling user onboarding to the data platform and common frameworks. The Product Content Manager will also maintain EDP’s product marketing materials helping to educate our target market on the capabilities of the platform and providing guidance on how to get starting using EDP. This role will also create visual content so that application, development teams, Data Analysts and Data Scientists can quickly onboard to EDP and create business value using the platform.
This role will take ownership of the technical and product documentation related to exciting technologies such as low/no code analytics, Databricks, Unity Catalog, Gen AI and MLOps.
The product content manager will save cost by enabling self-service adoption of users to onboard and leverage platform capabilities with minimum help from the technical team. This role is critical for the platform to implement a federated data approach for application and development.
This role will report to the Senior Director of Product for the EDP Platform and will work within the Work Dynamics organization of JLL Technologies. This is a US based remote position that involves coordination with colleagues across the globe.
Responsibilities
Create and maintain documentation, including user manuals, guides, instruction manuals, and online help systems
Conduct research and gather information by interviewing subject matter experts, reviewing technical specifications, and referencing relevant sources
Simplify complex technical concepts, jargon, and terminology into clear and concise language for target audiences
Collaborate with subject matter experts, designers, and developers to obtain necessary information and ensure documentation aligns with the product's user interface or feature set
Conduct usability tests to verify that the documentation meets users' needs and is easy to navigate
Adhere to style guides and formatting conventions specific to the company
Keep documentation updated with the latest product features and updates
Provide documentation to assure compliance with Data Governance Policies and Standards
Provide support to users by answering questions, addressing concerns, and offering clarifications
Conduct training sessions or create tutorial videos to help users better understand the product or process
Guide the development of customer references, testimonials and case studies
Coordinate deadlines with release planning to ensure maximum value of product and feature launches
Sound like you? To apply you need to have:
BS/BA Required. Masters or MBA degree preferred
Proven experience as a technical writer, product marketing manager or similar role
Proficiency in using documentation tools and software
Proficiency in Agile Scrum, Jira, ADO and/or GitHub preferred
Knowledge of Microsoft Azure, Data Lake, Data Ingestion and/or ETL processes desirable
Knowledge of the CRE (Corporate Real Estate) domain desirable
Experience working in a B2B Services company provider is preferred
Strong writing and editing skills with attention to detail
Ability to understand complex technical concepts and translate them into user-friendly language
Excellent communication and collaboration skills
Must be a team player and able to work collaboratively with others
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
