Customer Care/Communications Rep

Responsibilities:
- Provide exceptional customer support via phone, email and in-person to natural gas utility customers
- Assist utility customers with inquiries, billing concerns, and problem resolution
- Analyze customer needs and recommend solutions
- Maintain accurate and detailed customer postings through data entry
- Follow up with customers to ensure satisfaction and resolve any outstanding issues
- Collaborate with billing and service departments to address customer concerns

Qualifications:
- Excellent phone etiquette and communication skills
- Fluent in English (Spanish skills are a plus)
- Strong customer service orientation with the ability to empathize and provide solutions
- Proficient in data entry and navigating computer systems
- Ability to work in a fast-paced environment while maintaining attention to detail

-Utility experience is a plus

We offer competitive compensation, state retirement, employer paid health insurance, comprehensive benefits package, and a team environment. If you are a motivated individual who is passionate about providing excellent customer support and have experience in phone support, we would love to hear from you.

Note: Please do not include any contact information in the job description.

Job Type: Full-time

Pay: $17.09 - $27.34 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• How many years of one-on-one customer service experience, on the phone and in person, do you have?

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 2 years (Required)
• Customer Service: 3 years (Required)

Ability to Commute:

• Winter Garden, FL 34787 (Required)

Work Location: In person