Part Time Customer Care Specialist

About DutchCrafters

Headquartered in Sarasota, FL, DutchCrafters is the leading retailer of Amish furniture, selling online at www.dutchcrafters.com and in showrooms in Sarasota, FL and Alpharetta, GA. Since 2003, we have sourced heirloom-quality furniture from the back roads of Amish country in Ohio, Pennsylvania, and Indiana. We’ve built solid relationships with woodshops and craftsmen so we can connect customers to personalized, custom-made furniture created by skilled woodworkers.

We are a collaborative and engaged team that shares a commitment to providing exceptional customer experience. We use our individual talents to live out our core values of Creativity, Authenticity, Giving, Excellence, and Sustainability. Together, we strive to create a culture that celebrates innovation, recognition, and appreciation for each person’s contributions, which inspires us to achieve our best.

Why Work Here?

DutchCrafters has received numerous awards including Sarasota-Manatee’s Top Workplaces 2020-2023, Furniture Today’s Best Places to Work 2021-2023, Furniture Today’s Empowering Women Award in 2023, and Inc. 5000’s fastest growing companies for six years. Our culture fosters opportunity for growth with 11 of our current 12 management staff having been promoted from within the company. We take our jobs seriously while also creating a fun and casual environment. …

“The company seems poised for growth and it really does feel like there are advancement opportunities.” (from www.indeed.com August 2023)

“The company empowers its employees to learn and exceed, and leaders don’t micromanage”. (from www.indeed.com August 2023)

“I have never worked for a company that stands so firm on its core values…I think it is the commitment to excellence is the most exciting to me because it means we are all striving to do better…” (from www.indeed.com, May 2023)

“[DutchCrafters] provides a culture of recognition and support”. (from www.glassdoor.com May 2023)

Job Description

We’re seeking a part-time Customer Care Specialist for our Fulfillment Team. The Customer Care Specialist is an advocate for our B2B and B2C customers throughout the build and delivery process of an order. They are part of the post-sale support team and are passionate about providing exceptional customer service. Acting as the first line of response to customers from placement to receipt of order, the Customer Care Specialist communicates in an open, helpful, and engaging tone and focuses on creating the best experience for each customer as they await their delivery. This position offers a rewarding experience where the employee has the opportunity to impact the company, the team, and the customer journey.

Primary Responsibilities

• Welcome customers into the DutchCrafters family while exceeding customers’ expectations by providing the highest level of care and service from the time an order is placed until it is delivered.
• Ensure orders are

processed by working with customers to finalize any decisions for the order (i.e. stain selection) and ensure the necessary
purchase order paperwork is completed.

• Proactively communicate with customers to shape expectations regarding delivery to provide an exceptional customer experience.
• Communicate with customers regarding their order status, revised dates, and shipping activities to keep the customer up to date with their order progress.
• Make follow up calls to customers after delivery to strengthen and

continue the customer relationship.

• Work directly with customers to efficiently resolve claims and ensure a successful resolution.
• Contact customers regarding payment plans and delinquent balances to reduce order

delays.

Qualifications

• Customer service oriented with excellent telephone and email communication skills.
• Strong work ethic with integrity, self-motivation, and personal responsibility.
• Organizational skills with ability to prioritize.
• Extraordinary ability to be helpful, go above and beyond, and take care of customers.
• Strong desire to be part of a team achieving personal and company-wide goals.
• Competency with Office 365, internet savvy and comfortable using databases.

Physical Environment

Work will be performed in an office environment. Candidates should be comfortable sitting for an extended period of time while working at a computer.

Compensation & Benefits

Compensation for the Customer Care role is between $18.56 and $20.17 per hour depending on education and prior experience.

DutchCrafters’ benefits package includes health, dental, vision, and life insurance that begin on the first of the month after your first day of employment. We also offer a company 401(k) plan, 16 PTO days after 90 days of employment, and a generous employee discount.

Hours

This position is parttime with a total of 20 hours per week. Actual work days and hours are up for discussion and dependent on the needs of the company.

Work Authorization

All candidates must be authorized to work in the United States.

Background Check

All candidates will be required to submit to a background check prior to an offer of employment being extended.

DutchCrafters is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability or any other non merit-based characteristic. We value diversity as an important corporate resource and seek to build a company that learns to leverage the strengths found in a diverse workforce. We promote an inclusive workplace that celebrates individuality and respects all employees.

DutchCrafters is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in all phases of the employment life cycle. To request reasonable accommodation, please contact Delinda Smith, Human Resources Coordinator, at delinda@dutchcrafters.com.

Job Type: Part-time

Pay: $18.56 - $20.17 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• No experience needed
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Are you willing to undergo a background check in accordance with all federal, state, and local laws?

Ability to Relocate:

• Sarasota, FL 34234: Relocate before starting work (Required)

Work Location: In person