Swatch Customer Care Specialist

The Company

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability and we are happy to offer a competitive benefits package that includes:

• Excellent health, dental and vision insurance (eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year
• Company paid life insurance and Long Term Disability
• 18 PTO days per year, 23 PTO after 5 years
• 7 days per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
• Employee product discount
• Internal transfer and growth potential
• $500 Employee Referral Bonuses

For more information, please see: https://transparency-in-coverage.uhc.com/

Job Description

Swatch is looking for a self-motivated and energetic individual with a passion for providing excellent Customer Service and support to our Swatch brand. This is not your traditional high volume call center environment. This position varies and involves working with Clients, Sales Representatives, and End-consumers.

Profile

• Answer all customer inquiries including general information and pricing on the products
• Use product knowledge to provide exceptional service and build customer relationships
• Provide support to our brand and re-sellers
• Utilize company resources for product knowledge and proactive approach to constant refreshing of latest product offerings.
• Responds timely to email inquiries and facilitate departmental deadlines and goals.
• Assist customers by answering phone calls, responding to emails, chats, placing product order and providing shipping status
• Research and respond to customer inquiries via phone, chat, and e-mail.
• Review and update customer records on computerized data base, Salesforce, and SAP system.
• Resolve problems through partnerships with appropriate parties/department heads.
• Research timepieces and parts in the SAP.
• Assure the highest level of customer satisfaction including timely and adequate follow up process.
• Perform due diligence on customer inquiries through oral and written communication.
• All other duties assigned by Management

Professional Requirements

• High School Diploma or GED is required
• Must have excellent communication skills both verbal and written.
• Must be proficient in Microsoft Office.
• Previous experience or Knowledge of Salesforce and SAP System is a plus
• Ability to multi-task and work under pressure while maintaining a high level of accuracy and organization.
• Must be highly organized with superior follow-up skills.
• Must be flexibility to work additional hours during peak season.
• Must be a dependable and reliable team player.
• Must be able to work well in fast-paced environment
• Must have the ability to learn new tasks as needed for upward growth (team and individual!)

Additional Skill Requirements:

• Must be extremely positive demeanor and friendly and easy to talk to.
• Some experience working with the general public or call center environment.
• Must have a driving team ambition and be goal oriented.
• Have the ability to make quick and appropriate decisions that will benefit the company and our customers.
• Genuinely likes to learn and values the importance of product knowledge.
• Previous experience in a consumer/e-Commerce or Call Center environment a PLUS.
• Proven record of dependability and reliability is essential.
• Bilingual is a Plus
• Must be a skilled listener – customers will tell you what they want!