Job Description
- Respond promptly to incoming customer inquiries via phone, email, or chat in a fast-paced environment.
- Handle a high volume of customer interactions while maintaining professionalism and attention to detail.
- Provide exceptional customer service, ensuring that all customer needs and concerns are addressed promptly and accurately.
- Handle escalated calls and difficult situations with empathy, patience, and problem-solving skills.
- Resolve customer complaints and issues efficiently, striving for first-call resolution whenever possible.
- Utilize active listening skills to understand customer concerns and provide appropriate solutions.
- Follow established protocols and procedures for handling escalated calls, including seeking assistance from supervisors or other departments when necessary.
- Maintain composure and professionalism during high-stress situations, demonstrating resilience and adaptability.
- Multi-task effectively, managing multiple customer interactions and administrative tasks simultaneously.
- Document all customer interactions accurately and thoroughly in the customer relationship management (CRM) system.
- Collaborate with team members and other departments to resolve complex customer issues and improve overall customer satisfaction.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate information and assistance to customers.
- Continuously seek opportunities for self-improvement and professional development to enhance customer service skills and performance in a high-paced environment.
- Work together with team members to meet or exceed performance metrics and goals.
- Embrace a team-oriented mindset and demonstrate a willingness to pitch in and help colleagues during busy periods or challenging situations.
- Contribute to a culture of continuous improvement by providing feedback, sharing ideas for process enhancements, and implementing new strategies to enhance team performance.
- Participate in team meetings, training sessions, and workshops to enhance customer service skills and share best practices.
- Foster a positive and supportive team environment, encouraging open communication, mutual respect, and collaboration.
- Fluency in Spanish
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Prior experience in customer service is required.
- Knowledge of solar is advantageous but not mandatory.
- Proficiency in using customer service software and tools.
- Excellent communication, typing, and interpersonal skills
- Must be punctual, reliable, and dependable.
- Benefits available after 90 days
- Starting pay $16 (depending on experience)
- Opportunities for professional growth and development
- A supportive and dynamic work environment
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