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Ally and Your Career
The Opportunity
We are looking for a dynamic leader with excellent communication skills and experience leading Account Servicing teams. This position is responsible for ensuring that the day-to-day operations related to cancellation of aftermarket products across Auto Customer Care Group (CCG), are conducted in compliance with regulatory and legal requirements, in addition to company policies and procedures. This is a highly collaborative role requiring partnership with other business lines, Business Line Risk, Compliance and Legal.
The Work Itself
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
- Provides coaching, mentorship, and guidance to teammates
- Proven ability to manage competing priorities, strategically aligning efforts and activities to meet goals and objectives
- Drives improvement and enables consistent performance by providing accurate and timely feedback.
- Identifies performance gaps, process inefficiencies and business growth opportunities.
- Presents findings/actionable recommendations and drives business process improvements.
- Analyzes monthly operating results and monthly variances; identifies problems and potential recommendations for corrective actions.
- Supports annual business planning cycles.
- Works collaboratively with Risk, Finance and Acquisitions, to ensure alignment with strategic imperatives.
- Drives Company Culture and Employee engagement
The Skills You Bring
- 5+ years of experience in the auto financial industry preferred.
- Automotive and compliance/risk experience preferred.
- Prior related experience leading a team of process/ business analysts driving individual and team development.
- Experience in business or process improvement analysis.
- Business partnering skills, including good interpersonal skills with ability to work well horizontally and vertically within organization.
- Strong analytical capability and intellectual curiosity to seek continuous improvement through data-driven solutions.
- Good understanding of complex data sets and how to best optimize for efficient analytical processes.
- High level of proficiency in Microsoft Office programs (Word, Excel, etc.).
- Demonstrated ability to initiate, develop and execute small to medium scale projects.
- Strong oral, written and executive level presentation skills.
- Identify, assess, and manage risk through application of sound control processes into daily processes.
- Exhibit a strong work ethic, motivation, and ability to lead through others.
How We'll Have Your Back
- Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
