Customer Care

Customer Care, Operator and Driver Job Description

The operator and driver are a very important part of our team. You will be operating the aquamation machine and processing all of our clients’ pets. You will be the compassionate person they will trust and with appreciation, understanding the impact that pets make in family’s lives

You are:

· A LEADER: you embody leadership qualities such as motivation, responsibility, teamwork, communication, competence and are a supportive team member.

· Highly organized person who has held previous office/administration positions and been great at them.

· Reliable, trustworthy and have a strong worth ethic and commitment to the role you are filling.

· Offer friendly, compassionate, and conscientious customer service to our clients during some of the most difficult moments in their lives

· Comfortable with working with deceased pets and continuing to treat them with the utmost respect as they go through our process.

· Willing to continue working with organized systems processes to continue our efficiency

· Able to lift at least 50lbs

· You work well under pressure and on a tight time schedule. And be patient with very upset families.

· You are flexible with last minute changes in the schedule. We never know when a family is going to call for help.

· You do everything, you can to provide them immediate service.

Benefits & Income

• Full-time we are open 7 days a week
• 20/hr
• Company car to use on duty

You can also expect the following from us:

• A calm, respectful work environment
• One on one training to help you understand why we do what we do and how we do it
• How to continue achieving 5-star customer satisfaction and reviews
• Opportunity to expand and grow with our company.
• A surprisingly gratifying role when you see the joy on our clients faces because they have been able to trust us with their loved one.
• Speaking Spanish is a plus

Company Overview and Goals

Gentle Pet Crossing is a place of honor, dignity, and compassion. We provide a comforting, welcoming, and supportive environment while we help you plan your pet’s afterlife care. We are a full service Pet funeral home that offers euthanasia services— both in-home or on-site, pick up services and only do aquamation which is water cremation.

Please visit our website to get more of an understanding about who we are: https://gentlepetcrossing.com/

We opened our first location in Lake Worth Beach FL in August 2020, our second In Port Saint Lucie in June 2022 and the third location in Fort Lauderdale on April 2023. We are currently recruiting strong team members in order to expand rapidly. We are the first Pet Funeral Home in South Florida and offer the aquamation process and the only pet afterlife service to have ALL 5-STAR REVIEWS.

We opened this company because we wanted to offer families a completely different experience when losing a pet. The type of service we provide families with more closure than they ever expected or thought they could have.

We work together and treat each other with respect and integrity. We leave our personal struggles at home and make the best of our time at work together. We put client’s feelings first and focus on them and their needs.

We strive to be the best and most trusted Pet Funeral Home in all territories that we serve.

Candidate Duties
Your role as an Operator and Driver will report directly to the Manager at Gentle Pet Crossing and will involve many tasks including but not limited to:

Operator:

· Complete the aquamation process for all clients

· Keep the processing room clean and organized

· Make a list of supplies as needed

· Completing the packages for clients

· Help maintain the living wall and plants on premises

· Help keep our whole facility clean and organized

· Do laundry as needed (blankets and towels)

Driver:

· Picking up deceased pets from homes or clinics

· Delivering pet urns to clinics and client’s homes

· Being a positive representative of Gentle Pet Crossing to all clients and clinics.

· Keeping the inside or our vehicles clean and organized while making sure they are maintained with all supplies needed.

· Monitoring and managing the quality of our product/service.

· Recognizing, reporting and assisting to resolve operating/safety issues or concerns

· Meeting clients at our sanctuaries to receive/pick up their lost loved ones

Growing with us:

- communicating with clients throughout the process

- helping with calls and client coordination and logistics

- keeping our sanctuaries clean and organized

- working together to always improve our service and clients experience

- continuing to be the best in our industry

If you meet the above requirements and are interested in being part of our team and feel that you are the perfect candidate these are the Next Steps:

1) Visit and Read our website

2) Submit your resume/application - we will reach out once we have reviewed your resume

3) Phone interview

4) In person interview

*The activities mentioned in above are not exclusive of employees’ responsibilities and may include functionally similar tasks