Customer Account Coordinator

Who We Are

We are Ashtel Studios, a 2023 award-winning Inc. 5000 honoree, recognized among America's fastest-growing companies. With over two decades of experience, our mission has always been simple yet powerful – deliver fun, design-forward products that captivate retailers, distributors, and consumers alike. Our extensive portfolio is a testament to our commitment to excellence, featuring a diverse range of products that cater to all.

Our success is fueled by an exceptional team that thrives on creativity and innovation. Ashtel Studios isn't just a workplace; it's a dynamic community where every idea matters. Join us in an environment that celebrates individuality, encourages collaboration, and values your unique contribution. Be part of our award-winning journey as we work together to spark smiles, forge connections, and turn everyday routine into something you look forward to.

The Position

Ashtel Studios is looking for a driven and motivated Customer Account Coordinator. As we continue to expand our product offerings, the need for additional personnel has become critical in our daily operations. As the Customer Account Coordinator, this individual should be dependable, flexible and eager to help others. This is a full-time, in-house position.

Job Description

Customer Account Coordinator

Administrative Support: Offer comprehensive administrative support to the sales manager, such as managing phone calls, responding to emails, and proactively addressing outstanding issues with effective solutions and responses.

Communication Liaison: Facilitating communication between the sales manager and the sales team, as well as other departments within the organization to ensure seamless operations.

Customer Service: Providing excellent customer service by assisting customers with inquiries, orders status tracking, and product information.

Customer Support: Support the set up of new Customer Accounts and assist in completing all necessary paperwork as required by the customer.

Sales Documentation: Assisting in the preparation and management of sales contracts, proposals, and other sales-related documents.

Administrative Tasks: Handling paperwork, filing, and maintaining records related to sales activities.

New Product Collaboration: Gather product specifications and new product requirements from the sales manager or customer and facilitate efficiently with the project team for product development.

Product Knowledge: Keeping up-to-date with product knowledge to answer customer questions and make recommendations.

Problem Resolution: Address customer concerns and resolve issues related to orders or products with guidance from the sales manager.

Sales Training: Assisting in the onboarding and training of new sales team members as needed.

*Salary ranges are based on the experience of the individual

Job Type: Full-time

Pay: $52,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Ontario, CA 91761: Relocate before starting work (Required)

Work Location: In person