Customer Success - Account Manager

We are looking to hire someone to be a Customer Success – Account Manager, focused primarily on our Mid-West and East Coast accounts.

About Us:

mTab is the market insights platform that helps leading brands become data driven. We connect organizations and research providers of all sizes with a powerful, trust-driven platform to answer any question. Our technology provides instant access to the largest selection of insights on markets, industries and brands, supported by up-to-date data, analytics, reports and an expert community. Over 50,000 insight professionals across 250+ organizations in 40+ countries use mTab for faster insights and better decisions to enhance experiences, motivate customers, and innovate to beat the competition. Unlike traditional analytics tools, mTab connects enterprises with thousands of complex data sets from providers across the globe with intuitive, advanced analytics, so everyone in the organization can discover stories to deliver exceptional experiences.

We think we’ve got the best of both worlds: small company feel with large company stability. Although we’re still a small company (approximately 110 employees), we are growing, profitable, have a list of really big customers, and have a global presence (Anaheim, Detroit, Philadelphia, Poznan, London, Tokyo, Shanghai). We have really big aspirations and want somebody to help us achieve them. We are private equity backed. When our clients’ data is messy, overwhelming, and complicated, they turn to us to make sense of it all. We’re passionate about data and hope you are too.

About the Job:

• You will be the face of our company to the world.
• You’ll spend a portion of your time on behind the scenes paperwork/administrative tasks, but a good portion meeting with customers virtually and where possible face-to-face.
• You’ll may occasionally travel to represent us at conferences and other large events.
• You’ll start with the simple stuff: providing customers with product support, training sessions, answering any questions they have, and finding solutions to their problems.
• Once you are fully trained, you will ‘own accounts’. Meaning that in addition to training and customer support, you will then handle the management of each account including:
• - renewal of current services
• - maintenance of Salesforce opportunities
• - assembling customer contracts/proposals
• - looking for additional ways that we can grow our business within your customer base.
• You will be the voice of the customer within our business, advocating for their needs and making sure that customers are delighted with our software/services.
• Details matter, so you will quality check your work to make sure that it consistently meets mTab’s high standards.
• You will build and maintain positive customer relationships.
• Part of your portfolio will include managing mTab’s Mid-West and East Coast accounts and as such we may ask that you work shifted hours (7am – 3pm Pacific) to better align with their working day.

Location:

• Proximity to Orange County, CA (Yorba Linda) is a big plus.
• Must be open to travel throughout the US as needed.

About You:

• You will have 3+ years’ experience in Customer Success, managing a portfolio of accounts and owning revenue.
• You have good ‘client hands’. You enjoy dealing with people and making sure others are successful.
• You’re a good teacher and enjoy training/supporting others. You know how to take complicated concepts and explain them in simple terms.
• You love statistics, analysis and data. And have strong analytical and problem-solving skills.
• You have experience in the market research industry, or another research/analysis focused industry.
• You have excellent written and oral communications abilities.
• You are fluent in English (written and spoken).
• Plus, but not required:
• - you have been in the automotive industry or are a car lover.

(Nearly every single car company in the world is a customer of ours)
- Any additional language skills, especially Japanese.

Job Perks:

• Competitive salary at a profitable, stable, growing medium sized company.
• Discretionary annual bonus – based on company and personal performance.
• Benefits package including health/dental/vision and employer SEP retirement contribution.
• Dependent on candidate location: Initially office based in Yorba Linda, CA and then later switching to hybrid office/work from home methodology.

Job Type: Full-time

Pay: $62,500.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Travel requirement:

• Travel

Experience:

• Customer Success: 3 years (Required)

Work Location: Hybrid remote in Yorba Linda, CA 92887