Law Enforcement Receptionist / Customer Account Representative

Job Type
Full-time
Description
As a Law EnforcementReceptionist/Customer Account Representative, you will work in a hybrid role consisting of:

1. Answering and directing customer phone calls, as well as receiving & greeting customers at the facility.
2. Working directly with Law Enforcement personnel - both in-store and account management via phone and email.

This position requires knowledge of, or the ability to learn, the Emergency Responder Equipment market. Product offerings include, but are not limited to: uniforms, body armor, holsters, flashlights, boots, tools, and other tactical gear.
Our Curtis Blue Line stores are open to the public Monday-Friday, 9:00am - 5:00pm.
Pay Rate: $18.00 - $20.00 / hour
Duties and Responsibilities to include:

• Competently answer and direct customer telephone calls.
• Receive visitors at the front desk by greeting, welcoming, and directing them appropriately.
• Review, troubleshoot, and forward voicemails/emails to the appropriate team members in a timely fashion.
• Learn and gain a thorough understanding of all product offerings (such as tactical gear, uniforms, and body armor).
• Educate customers on all product offerings.
• Provide quality face-to-face customer service interactions, especially one-on-one.
• Receive, sort, and distribute incoming mail.
• Perform follow up work with vendors for Purchase Orders (P.O.'s).
• Assist management with reconciliation of old Purchase Orders & Sales Orders as needed.
• Perform a high volume of order entries quickly and accurately.
• Continuously build and maintain profitable relationships with customers.
• Maintain organized and welcoming reception area.
• Other duties as assigned by management to address and provide effective support of company mission, values and goals.

Pre-requisite Core Competencies

• Ability to quickly understand and articulate all product offerings.
• Highly organized and detail-oriented.
• Strong ability to multi-task.
• Strong team player and able to work well with others.
• Effective communication skills (written and oral).
• Strong self-starter with a solid work ethic.
• Demonstrated good judgement and a high degree of integrity.
• A history of continuing professional and personal development.

Requirements
Must Have / Must Have Skills

• High School Diploma.
• High computer literacy (Outlook, Microsoft Office, general software).
• 3+ years of experience in administrative, clerical, and/or office management role.
• 2+ years of experience with face-to-face customer service.

Highly Preferred Skills

• Working knowledge of Law Enforcement product offerings (uniforms, body armor, tactical gear).
• 5+ years of experience in administrative, clerical, and/or office management role.
• 4+ years of experience with face-to-face customer service.
• Experience with Enterprise Resource Planning software (NetSuite or similar).

We currently offer a generous benefit package to regular full time employees that includes: medical, dental, vision, life insurance, long term disability, flexible spending plan, 401 (k) retirement plan, commuter plan, wellness program, etc.
Company Description
Curtis Blue Line is the Law Enforcement Division of L.N. Curtis and sons, a privately held family owned corporation established in 1929. Curtis Blue Line supplies Law Enforcement agencies with uniforms and equipment from 8 retail centers in the Western United States. Headquartered in Walnut Creek, CA, retail centers are located in West Sacramento, CA; Dublin, CA; Santa Fe Springs, CA; Salt Lake City, UT; Kent, WA; Tigard, OR; Boise, ID; Denver, CO and Phoenix, AZ. First class service and friendly relationship oriented sales are a priority for all team members of Curtis Blue Line and L.N. Curtis and sons.
L.N. Curtis & sons is proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Additionally, L.N. Curtis & sons participates in the E-Verify program as required by law. You may view our Equal Employment, Pay Transparency and E-Verify notices at https://www.lncurtis.com/careers.
Salary Description
$18 - $20/hour