Address
Form of workUnder general supervision from the Assistant Director, the Program Coordinator is a front-line position and the first point of contact for all inquiries in the Office of the Registrar. This position provides inclusive, professional customer service in all modalities (in-person, phone, email, virtual), while delivering information regarding college admissions, enrollment, student records and other college services, resources, and programs. Following established processes, regulations and policies, this position interprets the needs of customers and implements services ensuring customers are provided the correct information to complete admissions, enrollment and records transactions. Student information must be kept confidential, as outlined by FERPA, as well as college policies and procedures. Must be customer focused, patient, detail-oriented and able to effectively communicate with customers and other staff/faculty.
Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical, 15% Adult Basic Education, 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.
COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:
Green River College is committed to enhancing and supporting a diverse campus environment, incorporating principles of equity in order to promote inclusive practices. Diversity is understood in terms of intersectional identities defined by culture, race, ethnicity, sex, gender, sexual orientation, social class, disability, religion, veteran status, immigration status, and age. Given the diversity of our student population and service areas, we encourage applications from faculty, staff, and administrators with demonstrated experience and expertise in supporting, sustaining and serving people from a wide range of backgrounds and collaborating effectively with others. Position Responsibilities
Customer Service Duties:
Provide inclusive, equitable and professional customer service to students, staff, faculty and community members
Answer and assist customers in all modalities: in-person, phones, email, and virtually
Provide options and help customers locate needed information
Collect and process documents in a timely manner
Admissions and Enrollment Duties:
Process Admissions applications for domestic students including new, running start, returning, transitional studies daily
Be knowledgeable of and use the College website, ctcLink, catalog, and student handbook to assist customers
Explain college policies, procedures, and program information in a friendly, caring and informative manner
Develop and maintain a working knowledge of the services provided by departments within the Student Affairs and Instructional areas of the college in order to respond to and/or refer inquiries appropriately and accurately
Distribute information in compliance with FERPA, SBCTC and GRC policies, procedures, and guidelines
Process waitlist reports and notify students
Scan and file documents
Open and distribute mail, scan when necessary
Provide support to part-time hourly and work-study staff
Projects and other related duties as assigned
Diversity, Equity, and Inclusion Responsibilities:
Maintain productive work relationships while considering multiple perspectives.
Demonstrates awareness of others' social identities (e.g. race, gender, disability status, religion, etc.) and their relevance in the workplace.
Resolves cross-cultural conflicts effectively.
Articulate the department and division's commitment to diversity, equity and inclusion and the reasons for its importance.
Promote a respectful, diverse, equitable and inclusive work environment in which concerns are addressed effectively.
Form respectful relationships with individuals and organizations representing diverse constituencies
Seek regular input to better understand diversity, equity and inclusion issues
Promotes a collaborative workplace climate that recognizes, celebrates, and rewards diversity, equity and inclusion.
Recognizes and addresses incidents of explicit and implicit bias in the workplace.
Holds team members accountable for problematic behavior.
Be consistent with remaining actively involved in advancing diversity, equity, and inclusion. Will also include active participation in workshops, discussions, and learning opportunities that lead towards racial justice and equity.
Related duties as required to support the goals, objectives and mission of the department, division and college.
Minimum Qualifications:
High school graduate or equivalent
Two (2) years' experience or equivalent education/experience
Attention to detail required
Demonstrated competency in and verbal communication, interpersonal skills, and the ability to work positively with stakeholders from other offices/departments
Ability to troubleshoot, research, resolve, and recall information required
Ability to multitask, and remain customer-focused, in a high-traffic environment
Expertise in MS Office, specifically Word, Excel, SharePoint and Teams
Preferred Qualifications:
Associates degree
Prior PeopleSoft experience
Previous work experience with federal and/or state admissions, enrollment and residency rules, regulations, and policies
Bi-lingual in one of the top 5 languages in Green River's service area: Spanish, Vietnamese, Chinese, Somali, Russian, or Ukrainian
Required Training:
Non-discrimination
Ethics
Child Abuse and Neglect
Safety Orientation
Title IX
FERPA
ctcLink
WORKING CONDITIONS:
Must have the ability to sit for prolonged period of time at a desk/computer workstation
Frequent repetitive arm, hand, and finger motions
Frequent use of computer and exposure to terminal screen in performing work assignments
Work in an office setting with frequent interruptions
To be considered for this position you must complete and submit the following along with your completed online application:
Resume
Supplemental questions from tab at top of page
Detailed cover letter addressing minimum and preferred qualifications
This position is part of a bargaining unit subject to a collective bargaining agreement.
At this time, Green River College is not sponsoring for H1-B Visas.
All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.)
Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/
Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report- Green River College's Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.
EQUAL OPPORTUNITY EMPLOYER: Green River College does not discriminate on the basis of race, creed, color, national origin, gender, gender orientation, age, marital status, religion, disability, genetic information or on any other unlawful basis. The college is committed to preventing and stopping discrimination, including harassment of any kind and any associated retaliatory behavior.
The following person has been designated to handle inquiries regarding the non-discrimination policies: Vice President of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 288-3320. To receive this information in an alternate format, please contact Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.
