Address
Form of work
SalaryJob Description:
Purpose
Schneider Electric Services is one of our fastest growing segments and is supported by an expert staff of professional engineers who are experts in power system consulting & design. The Engineering Services team provides in-depth power systems analysis, design, and project management in order to ensure that our customers' power systems operate safely, reliably, sustainably, and economically.
This position will assist with the management of the backlog to include order entry, purchasing, expediting, invoicing, collections, reporting, and other administrative duties as needed. The CCSC should possess good organizational, analytical, time management, communication, and problem resolution skills.
Primary Responsibilities
Qualifications:
Key Competencies
Let us learn about you! Apply today.
About Our Company:
€25.7bn global revenue
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Customer Service Coordinator (Consulting Group)
This position can be performed remotely and is eligible for overtime (non-exempt). Open to any time zone.
Purpose
The Consulting Customer Service Coordinator (CCSC) manages all aspects of the order management process for Consulting’s electrical service projects to Commercial and Industrial companies located across the country.
Schneider Electric Services is one of our fastest growing segments and is supported by an expert staff of professional engineers who are experts in power system consulting & design. The Engineering Services team provides in-depth power systems analysis, design, and project management in order to ensure that our customers' power systems operate safely, reliably, sustainably, and economically.
This position will assist with the management of the backlog to include order entry, purchasing, expediting, invoicing, collections, reporting, and other administrative duties as needed. The CCSC should possess good organizational, analytical, time management, communication, and problem resolution skills.
Primary Responsibilities
To perform this job successfully, you must be able to satisfactorily perform each of these duties:
- Enter and process new orders, change orders, and maintenance orders.
- Manage change requests for job assignments, forecast dates, and line-item breakouts.
- Create and receive purchase orders for various material and services required, including safety equipment, hardware, subcontractors, etc.
- Generate invoices for purchasers and deliver invoices according to instructions outlined in purchase orders.
- Assist Accounts Receivable with collection of past due invoices.
- Create and distribute various reports to check compliance of established processes.
- Assist with onboarding of new Consulting employees.
- Field and respond to various questions covering a wide range of topics.
- Other administrative duties as needed (expediting, labor transfers, etc.)
Qualifications:
Education and Experience
- Knowledge of principles and processes for providing customer and personal services.
- Knowledge of basic accounting or financial principles and methods
- Professional experience in Customer Service
- 2-year degree or equivalent work experience
- Ability to work effectively within multiple computer-based systems including SAP, Salesforce and the Microsoft Office Suite of products.
Key Competencies
- Proactive and extremely collaborative with team members; knows how to leverage knowledge of those around them to effectively manage the end-to-end process with the customer.
- Excellent Customer Service and follow-through skills.
- Team player adept at planning, organizing and extremely detail-oriented.
- Strong critical thinking skills.
- Strong written and verbal communication skills.
- Ability to gather and analyze data.
- Ability to work independently in a fast paced, customer focused environment.
Let us learn about you! Apply today.
About Our Company:
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
