Patient Services Coordinator Ii, Evenings Including Saturday

Patient Services Coordinator II, Evenings including Saturday

• scheduling patient appointments using on-line registration/scheduling systems

• editing, cancelling, rescheduling and confirming patient appointments

• receiving patients into the department and ensuring completeness of all forms

• understands financial services and self-pay resources and provides patient with information as needed.

• reviewing and managing schedules as well as printing, sorting and working directly with technologists for the daily schedule

• functioning as a resource for appropriate staff

• entering, editing and confirming patient demographics, clinical data, financial and insurance information as needed

• responding to telephone requests and calls according to the established telephone guidelines and hospital patient confidentiality policy

• following all applicable hospital and departmental policies and procedures

• providing cross-coverage through multiple departments

Requirements:

• high school diploma

• minimum of 1 to 3 years of secretarial experience, preferably in a clinical setting directly interacting with patients

• knowledge of basic word processing packages

• basic computer skills necessary to use computerized scheduling and billing systems

• typing and/or word processing speed of at least 45-50 WPM

• pays close attention to proper grammar and correct spelling

• ability to courteously and effectively handle a diverse group of internal and external customers and colleagues

• good organizational skills required to handle multiple tasks in a busy environment

• ability to problem solve and adapt to flexible work hours in a variety of locations

• ability to maintain customer service standards and work with minimal supervision