Community Liaison - Home Health & Hospice

Touchstone Health, part of the Touchstone Communities family of healthcare companies, is seeking a connected Community Liaison to join our marketing team. The ideal candidate will develop appropriate referrals through the selection, acquisition, retention and growth of business partnerships with referral sources in a variety of settings. Touchstone Health is locally owned and operated providing innovative, outcomes-based care and enabling successful home transitions. Touchstone is committed to our up- and downstream partners in the senior care continuum, helping them achieve their own success metrics, as well as finding new payment models that allow us to provide value-based care to all of our patients. If this opportunity aligns with your drive to provide quality, patient-centered care as well as your proven marketing experience, please submit your resume for our review.

Duties & Responsibilities:

• Promote utilization of our entire service line, including personal care, Home Healthcare and hospice services.
• Present and represent in the community with integrity, authenticity, perseverance, purpose, service and enthusiasm.
• Identify and help coordinate the need for education within the community. Assist in the development of in-services offered by our clinicians and leadership.
• Coordinate the referral process and appropriately follow-up through admission.
• Assist in the development of marketing plans designed to meet admission goals – and maintaining an attitude of flexibility and teachability to accomplish it.
• Learn and execute the company’s consultative selling strategy to build sustainable relationships with targeted referral sources.
• Participate in and empowered to provide strategic planning for assigned accounts.
• Take initiative to develop and maintain relationships with clinical staff to assure effective communication between the marketing and clinical teams.
• Committing to excellence and clarity in communication both internally and externally.
• Expand professional competence by increasing technical, industry and financial knowledge of our variety of care services.
• Analyze referral patterns and trends – adjusting responsively to new opportunities.
• Analyze strengths and weaknesses of area competition. Build relationships with area and out-of-area marketers to provide a “one-stop” experience to Case Managers and other care decision-makers.
• Meet or exceed established productivity goals.
• Promote growth and profitability of company through responsible use of marketing materials and other resources.
• Represent the organization's mission and vision to other groups, organizations and the general public in a professional manner.
• Conduct all interactions in an ethical manner in accordance with the Conditions of Participation, Code of Conduct, and other regulations.
• Report all allegations of patient abuse, and/or misappropriation of patient property.
• Actively participate in community activities to represent the Organization.
• Assist with other duties as assigned.

Requirements

Qualifications & Requirements:

• Two years of proven experience in a relevant role in healthcare marketing
• Proficiency in MS Office, Power Point, and MS Outlook
• Exceptional communication skills
• Ability to build rapport quickly and maintain lasting professional relationships
• Excellent time management and organizational skills
• Ability to develop and maintain rapport with patients and families.
• Demonstrated ability to work with an interdisciplinary team

Benefits

Benefits & Allowances:

• Positive work environment based on collaborative teamwork
• Continuing Education opportunities
• Excellent health benefits
• Competitive compensation
• 401(k)