Community Liaison

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

The Community Liaison is responsible for direct customer support, procurement of CMN’s, Title 19’s, signed physician’s orders and other required documentation. Performs all functions in a professional and ethical manner and collaborates with other members of the health care team to ensure quality patient care and excellent customer service.

Local travel required daily within the Dallas-Fort Worth area. A company vehicle will be provided for daily travel requirements.

Primary Responsibilities:

• Direct customer support to assigned referral sources/customers on a daily basis
• Daily route logs must be maintained daily and turned in every Monday morning
• Drops off orders, CMN’s, T19’s, LMN’s to be signed and picks up signed documentation on a weekly basis
• Tracking missing documentation and following up to ensure timely receipt according to the applicable laws, federal and state rules and regulations and Agency’s policies
• Tracks and maintains inventory kept at the referral sources
• Routes paperwork according to established office procedure to ensure accurate recordkeeping
• Answers general questions about equipment, supplies and HCD Services
• Receives and addresses customer complaints by routing specific or complex questions to appropriate individuals
• Establishes a trusting relationship with customers and co-workers
• Exhibits professionalism and is courteous with all customers and co-workers
• Demonstrates knowledge and observance Notice of Privacy Practices
• Participates in educational programs and all required in-service programs, as assigned by supervisor
• Coordinates with clinic personnel the pickup of signed orders, maintenance of the equipment closets, and any other issue that needs attention

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education can be substituted/is equivalent to years of experience.

Required Qualifications:

• 2+ years of customer service experience
• Must have and maintain at all times a valid Texas driver’s license and personal auto insurance coverage in accordance with organization requirements

Preferred Qualifications:

• Experience working in home health or a clinic setting
• Experience working with electronic medical record applications
• Public speaking experience
• Basic computer skills to include Microsoft Word, Excel, Access, Outlook and PowerPoint

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.