Address
Form of workThe role of Collections Specialist focuses on the areas of consumer loans, PLOCs and credit cards (early and late stage collections). The Collections Specialist supports the Collections team through unparalleled service to members and to teammates. Assists in the ongoing support of workflow within the department and acts as a point of contact within a specific area of Collections for Consumer Loans, PLOCs or Credit Cards.
Effectively utilizes resources to consistently provide outstanding service to members, branches and other departments. Demonstrates a service philosophy of owning issues through completion and exceeding service level expectations in every interaction, to arrive at the best solutions for the membership.
- Must be a self-starter and strongly motivated to develop thorough cross-training in multiple areas of Collections.
- Works effectively in a team environment.
- Acts as a liaison with members and outside agencies for questions or issues pertaining to past-due loans or negative balance accounts, and takes appropriate action with the approval of management.
- Documents contacts with members accurately and completely to provide continuity in conversations and protection for OnPoint.
- Accomplishes assignments and projects with general supervision and within tight deadlines.
Essential Functions
- Analyze and apply sound collection techniques to reduce delinquencies and negative account balances.
- Maintain accurate records of collection efforts by documenting actions in the collection systems.
- Takes appropriate action as primary point of contact with members and outside agencies.
- Exercises good judgment, initiative and tact during communication with members, outside agencies and other internal employees.
Knowledge, Skills and Abilities
- Provide professional, high-quality service to members.
- Knowledge of laws and regulations within the collections field
- Knowledge of fiduciary and membership needed in order to audit documentation for accuracy.
- Contribute to a sense of teamwork and purpose within the department.
- Initiate operational efficiencies.
- Compliance with all security and confidentiality policies and procedures.
- Manages time and resources to ensure all work is completed accurately and on schedule.
- Effective verbal and written communication skills, ability to document procedures.
- Independently identify, analyze, and resolve member issues.
- Understanding of credit union operations, procedures and applicable regulations.
- Highly organized and ability to effectively multi-task.
Qualifications
- High School Diploma or equivalent required.
- Minimum of one year of successful work experience in a financial institution.
- Knowledge of FDCPA guidelines strongly desired.
- Strong verbal and written communication skills.
- Prior collections experience preferred.
OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
