Bilingual Customer Service/Collection Specialist - Remote During Covid

Genpact is a professional services firm that creates lasting, impactful transformation. With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling upon motivated and passionate individuals to drive real world impact for some of the world’s top companies. Come, join us in our relentless pursuit of a world that works better for people. Inviting applications for Customer Service/Collection Specialist  In this role you will be to providing excellent customer service through a variety of channels. Every call is different, and you’ll need to be resourceful and quick thinking to assist with the range of requests you’ll receive.  This role requires equal parts customer focus and product knowledge: some callers may be distressed, and others will just be looking for simple advice. That’s why the best in this role will possess a high emotional IQ and will approach callers from a point of sympathy, understanding, and a strong desire to find solutions. More specifically, you will: * Develop a detailed understanding of product ranges/services * Follow resolution protocols for customer complaints/inquiries * Respond to customer inquiries through multiple channels (phone, email, print) * Input/log relevant customer information, data, etc. * Process back-office transactions in computer systems * Escalate calls/inquiries as necessary Qualifications: * Fluent in English and Spanish * High School Diploma/GED * 2+ years’ customer service experience * Call center experience is a strong asset * Ability to maintain confidentiality of customers, data, and records Please note that this is a contract role providing services to Genpact through our direct sourcing partner, the Ian Martin Group, who manages Genpact’s Contractor Talent Community (https://www.livehire.com/join/genpact/contact) . If you are selected for this role, you will be employed by Ian Martin and will not be an employee of Genpact. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.careers.genpact.com (http://www.careers.genpact.com/)