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Form of workJob Description
Collection Specialist
Salary - Competitive and Based on Experience
Job Type – Full-Time
Qualifications
1 to 2 years previous financial services and/or client service or collections experience in a professional environment.
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Full Job Description
FLSA: Non-Exempt
CATEGORY: Full Time
SHIFT: Monday – Friday 8:00am – 5:00pm
SUMMARY
Equipment Finance Group (EFG) is owned by Summit Bank, and is an equipment finance company. EFG has been in business for over 10 years, we have had continued success, and we continue to grow and expand into new markets. The critical component that has attributed toward our companies success, is our people, and the culture that we have created by providing a world class work environment. We are proud of our culture, and our existing team of talented and motivated employees. We are seeking a candidate that is looking for a professional environment, who is a good team player, is willing to learn, and is someone that wants to pursue a career. As this position is considered entry-level, proper training and support will be provided.
The Collection Specialist provides customer service and collection activities and processes to the Equipment Finance Group (EFG). The Collection Specialist performs collection activities and adjusts delinquent accounts by corresponding with the customer by telephone and/or written communication. Also responsible to ensure key daily operations and deadlines are met and completed. Provides a high level of client service support to all EFG colleagues and clients. Assumes responsibility and is accountable for adherence to EFG and bank policies and procedures, as well as all applicable state and federal laws and regulations pertaining to employment and lending.
ESSENTIAL DUTIES
- Performs collection activities and adjusts delinquent accounts by corresponding with the customer by telephone and/or written communication.
- Ensure collections letters are mailed based on established policy.
- Process payments (check, ACH, or wire) and accurately post to the clients account.
- Maintains accurate records of past due accounts and collection efforts, and continues with proper follow-up actions.
- Ensure insurance information is current and has been received.
- Handle, follow, and resolve insurance claims that involve a total loss or repair.
- Process requests for loan modification and/or repairs. Provide recommendation to the Administrative Manager in regard to forbearance options.
