Senior Collections Specialist

Join us in powering the future of healthcare cost containment.

Expion Health (formerly HRGi Holdings, Inc.) has an exciting opportunity for a Senior Collections Specialist. Our team of brilliant professionals are continuously expanding the boundaries of the healthcare industry through innovations that intersect data and technology and amplifies human intelligence to result in better outcomes. We need people like you to join in our commitment to drive pure exponential value for our clients and partners.

Are you up for the challenge?

You'll work in a highly collaborative and creative Revenue team comprised of talented Finance and Accounting professionals to maximize the businesses' opportunity for revenue and profits. Use creativity and innovation to solve problems in ways that have never been imagined before. Build relationships with key stakeholders, deliver visibility across the entire revenue team, improve efficiency across the revenue process, drive revenue predictability, and achieve revenue growth.

1. You will have the chance to work with cutting edge technologies in an innovation driven environment where the team works collaboratively to solve challenges to achieve common goals. In this role you will: deliver and Execute (75%)- Respond to inquiries from customers, grows relationships with key stakeholders, perform balanced research and resolve outstanding invoice issues; Support reporting, analytics, forecasting, and cash applications; Follow best practices established by the organization and participates in improvement conversations; Consistently helps the team achieve results, even under tough circumstances

2. Learns and Grow (20%) - Learns through successful and failed experiment when tackling new problems; Actively seeks ways to grow and be challenged

3. Plan and Align (5%) - Builds partnerships and work collaboratively with others to meet shared objectives; Works across functions and supports client first mindset; Relates openly and comfortably within diverse groups of people

This role will require limited travel (up to 5%).

What you bring

To be successful in this role you'll need:

• Accounting and Collection's experience
• Strong problem-solving skills
• Desire to learn new applications and processes
• Experience working with databases to load data, run queries, and perform reporting
• Ability to maintain confidentiality and adhere to strict deadlines
• Ability to effectively present information and respond to questions from customers, brokers, and internal and external business partners
• Models excellent customer service skills
• Able to work independently and in a group
• To feel at home with being part of a collaborative, nimble, and high-performing team within a fast-paced, startup-like environment
• Excellent communication and listening skills
• To enjoy pushing your skills and development to manage ambiguity, be adaptable, and cultivate innovation

Responsibilities

• Identify trends and perform root cause analysis on unpaid and underpaid invoices
• Research, appeal, and resolve outstanding invoice issues
• Identify client trends and impact of different client issues on revenue recognition
• Prepare and submit reports to internal management on status of outstanding balances and proposed payment settlement details
• Coordinate payment settlement process in accordance with guideline limits
• Perform cash flow forecast analytics by product, amount due, and other key indicators
• Perform, verify, and reconcile cash responsibilities including, but limited to, receivables, update information systems, and rolling cash flow forecast modeling
• Calculate commissions and partner fees
• Support Revenue team with miscellaneous journal entries
• Stay abreast of the latest products and technical innovations in the marketplace as related to collections; deliver business presentations to management, as needed.

Required Expertise

• +2-5 years Accounting and Collection's experience (combination of education and experience is acceptable)
• Associate's or Bachelor's degree preferred in Accounting, Finance, or Business Administration
• Proficient in Microsoft Office including Excel and Outlook
• Ability to manage deadlines simultaneously

Preferred Skills

• Health care and medical billing/collections or reimbursement experience is a plus
• Experience working with payers, TPAs, and managed care companies or networks
• Strong financial systems background, experience in Great Plains/Microsoft Dynamics, a plus

What it's like to work with us

Expion Health has been challenging the industry status quo for over 30 years, leading with ground-breaking innovation in a wide variety of healthcare cost-management solutions. Embracing the latest opportunities that technology can offer within a rapidly evolving industry, we provide exceptional service, technology, and product innovation to meet greater challenges in healthcare cost management.

We have a distributed workforce so you can work from anywhere in the continental United States. Because of our distributed nature we have cultivated a connected culture that includes town halls, one-on-ones with executive leadership, educational forums, and even social clubs.

We offer comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Healthcare and dependent care Flexible Spending Accounts
• Healthcare Savings Account
• 401(k) Savings and Investment Plan with company match
• Paid time off
• Phone and internet allowances