It Help Desk Analyst

"Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
Essential Duties:

• Identify, research, and resolve technical problems and assist with telephone calls, emails, and personal requests for technical support.

• Maintain documentation, track and monitor the problems to ensure a timely resolution.

• Analyze, troubleshoot and maintain software and hardware.

• Will administer orientation functions concerning the IT department and train employees on basic functions of applications.

• Will be able to administer user account information including rights, security, and system groups.

• Will be required to be available "on call" during certain scheduled days/times (evenings, weekends); otherwise, shifts range from as early as 7:30 am - 6:30 pm, M-F partially remote with a few days to be in-office

Skills Requirements:

• Must be able to troubleshoot various types of software and hardware systems.

• Must have solid communication skills, both verbal and written.

• Must have a basic understanding of networking (TCP/IP).

• Must have a high familiarity with mobile devices.

• Will report to a manager or as part of a team, but must be able to exercise reasonable judgment and work independently.

Education:

• An associates or bachelor's degree in a related area preferred
• 1-2 years of experience in the field or in a related area

Benefits:

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

• Paid Training
• Paid Time Off
• Sick Time
• Remote Work Opportunity
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

What SuperCare Health is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us!
Company Website https://supercarehealth.com/
Company Business Hours - 8:30 AM - 5:30 PM PST
LinkedIn https://www.linkedin.com/company/273667/admin/
Twitter https://twitter.com/SuperCareHealth
Facebook https://www.facebook.com/SuperCareHealth/
Instagram https://www.instagram.com/supercarehealth/
Cassandra Breeden - Talent Acquisition LinkedIn