Collections Specialist

We are seeking customer-focused Collections Specialist to join the team in Langhorne, PA! The Collector is responsible for managing assigned accounts and contacting customers to collect payments and settle accounts.

Essential Job Duties

• Follow-up with delinquent accounts and record all information in the recordkeeping system
• Contact customers with past due invoices via phone or email to collect on monies due; maintain positive relationships
• Respond to incoming emails/calls regarding invoices/billing
• Provide chargeback notices to agents listed on the account
• Provide aging reports to customers or agents
• Handle collection letters

Serve as a backup for Credit

• Create account codes and retrieve credit reports for credit applications
• Analyze credit history of customer
• Review credit applications and perform credit checks
• Modify accounts as needed
• Update collector codes and emails in accounts
• Determine the creditworthiness of applicants by determining the risk involved by providing a credit limit to move loads for the customer
• Ensure that all approved applications comply with company criteria
• Respond to credit increases, new accounts and general inquiries using the Salesforce queue
• Mentor and train other department members
• Review contract requests and send them to the contracts team for review
• Process Certificate of Insurance requests and update database
• Provide ACH and Banking details to customers through DocuSign
• Exercise discretion when communicating account information with individuals including agents, prospective customers, and potential new agents
• Provide carrier packets and other key documents necessary to set up accounts with companies
• Complete customer forms for account set up and oversee the completion of Safety documents required by customers

• High school diploma or equivalent
• Strong typing skills
• Effective negotiation skills
• Ability to remain calm and composed in stressful situations
• Analytical and detail-oriented, with top notch organization skills
• Collaborative team player
• Solid mathematical skills
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
• Ability to read, speak, write, and understand English in a professional manner

Preferred Qualifications

• Experience in a professional office environment
• Trucking industry experience

What's in it for me?

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Employee Assistance Program
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• 401K Employer Match
• Paid Vacation
• 8 Paid Holidays
• Paid on a weekly basis!

Schedule - In Person, On Site

Monday - Friday, 8:00am - 5:00pm

Greatwide is a member of The Evans Network of Companies. With extensive capacity and a nationwide network of agents, we are ready to handle your transportation demands. We understand our business is about relationships. We work hard to establish new and nurture existing relationships with our Customers, Agents and Independent Contractors.