Back End Collector

Hours: 8:30 am – 5:30 pm, Monday – Friday

Pay: $19.00/hr., depending on experience, Monthly incentive bonus is also available.

The experience you need to succeed:

• Three years to five years of similar or related experience.
• Must have High School diploma or equivalent G.E.D.
• Proficiency with business machinery to include Xerox, computers, calculators, Microsoft Word/Excel.

What you’ll do:

• Contact members with delinquent loans by phone, letters, emails to negotiate payment arrangements to bring loan current.
• Answer inbound calls from members regarding delinquent loans.
• Maintain up to date and accurate collection notes.
• Post member payments made by telephone.
• Negotiate payment arrangements with members to bring loan current.
• Assist in achieving department's collection goals.
• Identify and inform management of potential underwriting problems.
• Assign and discuss which loans are to go out for repossession with manager.
• Track repossessions and monitor accounts for updates on vehicles out for repossession.
• Assist in getting vehicles to auction that have been repossessed.
• Skip trace and attempt to locate members that have gone missing.
• Understands the Bank Secrecy Act and how it is applied.
• Posting checks and payments to member’s accounts.
• Gathering information to assist struggling members to modify loans and repayments.

Your Purpose will be:

Every employee is responsible for fulfilling our Mission Statement: To improve the financial well-being of our members, while providing world-class service.

The person in this position will collect outstanding loan balances on loans 60 days delinquent.

Perks for you:

• Opportunity for advancement and career growth.
• Ongoing paid training opportunities.
• 12 paid holidays and paid time off.
• Affordable health insurance options for all employees.
• Flexible Spending and Dependent Care accounts.
• 14.47% 401(k) contribution (no matching necessary).
• Credit Union benefits including discounts on credit card interest rates and discounts on mortgage loan fees.

Get to know UFirst Credit Union:

The UFirst Credit Union, previously known as University Credit Union, is a full-service financial co-operative, serving the needs of over 100,000 member-owners and their communities in Salt Lake and Davis Counties. Established at the University of Utah, UFirst Credit Union provides the best rates and service on whatever products its members need whether it's a mortgage, auto, or commercial loan.

Our vision is, “Making the difference to every member, every day!” This is not only accomplished through the world-class service we strive to provide to each member, but also through our ongoing community outreach projects. The Credit Union is also making the difference to our employees by encouraging ongoing development and continued opportunism for advancement.