Collections Specialist

Position Title: Collections Specialist

Reports To (Supervisor/Hiring Manager Title): Collections Manager

Onsite/Hybrid/Remote: Onsite

Position Overview/Job Description: The Collections Specialist is a key position in the department and responsible for all collection’s aspects of an assigned group of terminals and customer accounts. They are experienced in collection practices, identifying customer billing-related errors, skip-tracing & understanding credit limits, terms, etc.

Responsibilities:

• Manage and prioritize a portfolio of accounts for collection, ensuring regular follow-up and contact with clients to expedite payment resolution.
• Initiate communication with clients via phone (50-100 phone calls per week), email, and written correspondence to address payment discrepancies, overdue invoices, and outstanding balances.
• Negotiate repayment plans and settlement agreements, when necessary, while maintaining a professional and customer-focused approach.
• Research and investigate any billing or payment discrepancies, working closely with internal departments such as billing, sales, and customer service to resolve issues promptly.
• Maintain accurate and up-to-date records of all collection activities, communications, and agreements within the company's collection system.
• Collaborate with the Accounts Receivable team to reconcile accounts and ensure accurate posting of payments received.
• Prepare and present regular collection reports to management, highlighting collection trends, challenges, and potential solutions.
• Stay informed about industry regulations and best practices related to collections and implement these practices in day-to-day activities.
• Provide excellent customer service, addressing client inquiries and concerns promptly and professionally.
• Work collaboratively with other team members to streamline processes, improve efficiency, and contribute to a positive and supportive work environment.
• Other duties as assigned.

Qualifications:

• In-depth knowledge of collections & practices is preferred.
• Experience with the Microsoft Office Suite; previous ERP system experience is preferred.
• Ability to multitask, prioritize and manage time efficiently.
• Ability to work independently and within a team.
• Ability to analyze problems and strategize for better solutions.
• Excellent verbal and written communication skills.

Education Requirements: High School Diploma required.

Salary/Hourly Rate: Depending on experience.

Company Overview: Headquartered in Pittsburgh, PA, R&R has developed into a leading provider of transportation and logistics services to a variety of industries by utilizing our unique ability to deploy assets and partners' strengths on behalf of our customers. Using a combination of truck assets and contracted carriers, R&R and its family of companies move hundreds of thousands of shipments per year. Our capabilities are supported and enhanced by a proprietary suite of systems and technologies which provide centralized visibility and control of customer loads.

For over 30 years, R&R has been dedicated to being the best in class in the logistics industry and providing efficient and cost-effective solutions that meet our customers' transportation requirements. We are dedicated to delivering the necessary expertise to our customers by understanding their supply chain needs. We are committed to doing things right the first time, thereby increasing productivity and efficiency for our clients.

Benefits:

• Comprehensive benefits package, including medical, dental, and retirement plans.
• Opportunities for professional growth and development within a rapidly expanding logistics firm.
• Collaborative and inclusive work environment that values teamwork and innovation.
• Exposure to a diverse range of clients and industries, contributing to a well-rounded professional experience.
• Eligible for company benefit program on the first of the month following 30 days
• 24/7 on-site gym available to employees

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to Relocate:

• Pittsburgh, PA 15275: Relocate before starting work (Required)

Work Location: In person