Clinical Manager

SUMMARY: The Clinical Manager will provide clinical supervision and training, coordinate daily schedules, and manage the flow of all clinical teams, including the nursing and medical assistant teams in Medical, MAT (Medication Assisted Treatment), and Outreach.

DUTIES AND RESPONSIBILITIES:

Essential functions with all nursing teams include, but are not limited to:

1. Nursing Program Leadership:

1. Empower providers and support staff to improve care delivery and outcomes. Promote shared responsibility for patient care processes among team members.
2. Translate organizational goals into actionable steps for the nurse team to execute as well as work to define clear departmental goals for the nursing staff.
3. Develops a strategic plan for the medical assistant program at NACC to optimize patient flow and outcomes, ensuring that all team members are conducting work at the highest licensure level.
4. Serves on the management team and shares responsibility for fiscal, medical, and administrative stewardship of the organization, including compliance, risk management, and quality improvement programs. Participates in departmental planning efforts.

1. Program Development:
   • Develop, implement, and oversee all aspects of each clinical program including policies/procedures, staffing, and program optimization.
   • Collaborate with other teams to integrate medical, behavioral, chemical health, and social support services.

1. Serve as the main point of contact between each program and external stakeholders, including partner and referral organizations.
2. Develop policies and procedures to support improvement in patient and organizational outcomes.
3. In partnership with the Medical Leadership Team, establish clinical standards that will aim to promote implementation of evidence-based practice and patient- centered care.

1. Clinical Oversight:

1. Develops a strategic plan for the nursing and medical assistant programs at NACC to optimize patient flow and outcomes, ensuring that all team members are conducting work at the highest licensure level.
2. Oversee medical assistant tasks, ensuring adequate staffing to facilitate:
   1. Rooming of patients
   2. Collaboration with lab management
   3. Documentation management in the EMR
   4. Equipment and supply management
3. Oversee nursing tasks, assisting with improving efficiency and flow to each area. Supports nursing tasks as needed: Patient phone calls and patient triage; Management of the EMR nursing desktop; Prescription refills and durable medical equipment; Tracking, coordination, and case managing chronic conditions; Manages prescription refills and durable medical equipment using standing orders and provider direction.

• Develop each nursing program to have necessary checks and balances so that patient progress and outcomes are optimized, including Medical, MAT, and Infectious Disease/Outreach.

1. Responds to medical emergencies and incidents involving patients.
2. Serves as the Infection Control Officer for the organization, ensuring policies and workflow support optimal infection control practices in accordance with the Centers for Disease Control guidelines.

1. Medication Storage and Accountability:

• Maintains stock of commonly prescribed antiretroviral therapy samples and medication resources in clinic through partnerships with pharmaceutical representatives.
• Responsible for maintenance of sample medications and the medication disposal program.
• Implement controls and procedures related to medication access, safety, and security, promptly addressing any discrepancies or concerns.
• Oversee the secure storage, handling, and dispensation of buprenorphine to ensure compliance with regulatory requirements and to prevent diversion or misuse. Ensure accurate records of buprenorphine inventory are maintained, including receipts, distributions, and disposals, conducting regular audit.
• Implement controls and procedures related to medication access, safety, and security, promptly addressing any discrepancies or concerns.

1. Patient Care Coordination:

• Work with care coordinators to optimize patient access, engagement, and retention in each program.
• Oversee the development and implementation of individualized care plans, ensuring a holistic and patient-centered approach.
• Address any barriers to care and work collaboratively with patients and families to support successful treatment outcomes.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises employees within the nursing and medical assistant team within the Medical Clinic, MAT, and Outreach teams.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Bachelor’s degree in Nursing (B.S.N.)
• Public Health Nurse (PHN) designation from the Minnesota Board of Nursing
  • Minimum of 5 years of clinical nursing leadership experience, with a focus on working with underserved populations, chronic disease management, community outreach, and/or addiction/substance use disorders.
  • Proven experience in program development, management, and evaluation.

• Experience working with chemically dependent adults and knowledge of harm reduction principles, preferred.

• Basic competence in duties and tasks of supervised employees.
• Excellent verbal and written communication skills.
• Commitment to excellence and high standards.

• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.

• Acute attention to detail.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions
• Demonstrated ability to plan and organize projects.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.