Patient Access Clinical Manager

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About the role:

Responsible for engaging the patient upon case entry within the Intracept portal. Contacts and educates the patient throughout their journey and is the primary contact for patients inquiring about the clinical data and expectations of the Intracept procedure. Confirms patient engagement throughout the process and corresponds as needed with the practice and physician.

 
Location: Remote; minimal travel (<10%)

Your responsibilities:
 

• Contact all patient candidates within acceptable timeframe as determined by management.
• Educate candidates on Intracept, pain management, policy criteria, mental health screenings, cognitive behavioral therapy, and other requirements needed to get to treatment.
• Responsible for knowing all potential contraindications and policy exclusions and respond per training.
• Document all interactions within the patient case timely and comprehensively.
• Makes contact with patients who do not schedule within 30 days following approval to move forward. Communicates findings internally and involves physician when applicable.
• Provide summary reports to internal and external customers.
• Draft written communication for letters and e-mails to patients, physician offices, and internal customers as needed.
• Support local TM and physicians with any education events and candidate follow-up as needed.
• Position may require periodic travel to meet with local sales reps, physicians, and customer staff.
• Perform other related duties as assigned, including special projects.

 
Required Qualifications:

• 2+ years experience in a clinical patient facing role in the healthcare setting preferably in pain management or orthopedic spine specialties. 
• Licensure as L.P.N., R.N., or R.T. is preferred.
• High school diploma or GED

Preferred Qualifications:

• College level certification preferred
• Knowledge of medical terminology with a focus on the spine.
• Ability to interact and communicate with people over the telephone in a professional and compassionate manner.
• Strong ability to read and understand clinical documentation and radiology reports; extracting key information as it pertains to vertebrogenic pain.
• Ability to plan, organize, and execute daily activities with minimal oversight.
• Skill in the use of personal computers and related software applications.
• Knowledge of clinical operations and procedures.
• Ability to gather data, compile information, and prepare reports.
• Ability to create, compose, and edit written materials.
• Knowledge of medical billing procedures.

#LI-Remote

Requisition ID: 580044

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.