Clinical Care Coordinator

Allegiance Healthcare: Hospice & Palliative Care

Job Title: Clinical Care Coordinator

Requisition #098

Position Summary: The Clinical Care Coordinator is an integral part of the hospice interdisciplinary team and as such is responsible to the Business Office Manager for all aspects of the completion, storing, and retrieving of all medical records in addition to accurate completion and maintenance of workflow tasks within the electronic health records system.

Essential Functions:

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Job Responsibilities:

• Liaison between the Interdisciplinary Team and patients and family members to ensure collaboration and continuity of care through phone and personal interaction.
• Provides excellent customer service acting as a liaison between the hospice, caregiver, and the patient.
• Liaison with other health professionals, support services, and the community at large to promote the hospice as a high-quality service provider.
• Basic knowledge of patient data and clinical practices to aid with triaging phone calls to field staff.
• Verifies the accuracy of patient demographic information with Medicare’s common working file.
• Assigned to Medical Records completion, accuracy, and storage both written and electronic.
• Performs validation and maintenance of Payor Source Verification, Medical Records, Scheduling, and Interdisciplinary Team function.
• Maintains specific patient files for special Payor sources.
• Processes of medical orders, lab work, and prescriptions for field staff.
• Answers and transfers office phone calls to all personnel.
• Maintain inter-office supply ordering.
• Knowledge of and adherence to all policies and procedures.
• Maintains compliance by documenting accurately and timely within the organization’s electronic health record.
• Lives the Mission, strives to achieve the Vision, and exemplifies the Core Values of the organization.
• Works toward exceeding chosen Pillar goals in the areas of Employee Satisfaction, Customer Satisfaction, Quality Service, Compliance, Growth, and Financial Performance.
• Knowledge of and adherence to the employee Code of Conduct and Code of Ethics.

Education and Experience:

• High School graduate or equivalent.
• 2 years’ experience in healthcare preferred.
• Technical knowledge of electronic health records.
• Computer experience including knowledge of Microsoft Suite and/or Google Suite.

Education and Experience:

• High School graduate or equivalent.
• 2 years’ experience in healthcare preferred.
• Technical knowledge of electronic health records.
• Computer experience including knowledge of Microsoft Suite and/or Google Suite.