Clinic Administrative Assistant

Big Stone Therapies is currently seeking a full-time Clinic Administrative Assistant to join our rehabilitative therapy team at our clinic in Milbank, SD. 

Our therapy clinic is located at 301 Flynn Dr. Suite 3 in Milbank, SD. This is a full-time position, 32-hours per week, M/Th: 7:45a – 5:15p; W: 8:45a-5:15p; F: 9:45a-5:15p; with a daily 30-minute lunch break. This position qualifies for a comprehensive benefits package.

Job Duties:

Scheduling 

• Schedule new referrals. Gather and verify demographic information and insurance information.  
• Schedule, reschedule, and cancel patient appointments as required. 
• Monitor patient schedule to maximize productivity.  
• Perform patient appointment reminder. 
• Provide instructions to patients to ensure they are prepared for appointments.  
• Resolve scheduling conflicts as they occur.
• Assess staffing needs for high and low census times. 
• Communicate with therapists about schedules, patients, and any changes.
• Schedule all other non-patient care time.  (Meetings, care conferences, PTO, etc.)  

Customer Service 

• Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties.  
• Courteously receive and respond to incoming telephone calls and emails.
• Maintain the appearance of the waiting room.  
• Maintain confidentiality and security of Protected Health Information.

Other 

• Distribute mail.
• Scan, fax, and print documents.  
• Clean/sanitize clinic areas as required.  
• Maintain patient charts.  
• Clinic closing duties. 
• Attend meetings as required.  
• Other clinic duties as assigned. 

Qualifications:

Education 

• Require high school graduate or equivalent.
• Prefer two-year degree in a related field.  
• Prefer previous experience in a medical office setting or other customer service-related field.   

Skills 

• Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems.  
• Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner.
• Excellent phone etiquette and in-person customer service abilities.
• Able to adapt and thrive in a changing and fast paced environment. 

Position qualifies for an excellent benefits package including:

• Health, Dental, Vision, Life, Short-Term Disability insurance options
• Flexible Spending Plan(s)
• 401k with employer contribution
• 8 paid holidays (including your birthday!)
• Generous paid time off accrual

Applications will be accepted through Friday, December 1st, 2023 or until the position is filled. 

You will receive a confirmation email once your application has been submitted.  
If you do not receive this, please contact us at humanresources@bigstonetherapies.com

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