Client Service Specialist - Int (International Customer Service)

Job Title

Client Service Specialist – International

Functional Title

International Customer Service Representative

Banesco USA is seeking a Client Service Specialist – International to join our International Department.

Primary Job Duties

• Responsible for assisting the Relationship Manager with developing and expanding the assigned portfolio aligning with the Bank’s strategy.
• Provide Relationship Manager with support in order to gather information to find new business opportunity.
• Gather all required documentation in order to submit new account opening package to corresponding team.
• Responsible for completing the assigned call log to cross-sell Bank’s products and services on a timely basis.
• Responsible in providing excellent Customer Service by assisting new and existing customers via phone or in person ensuring their request are completed and/or forwarded to the appropriate areas.
• Provide Relationship Manager with support for all account activity report/programs (ECS, investigations, ECS RFIs, KYC etc.) to ensure the accounts are in good standings with compliance.
• Follow-up with customer who are pending supporting documentation for BSA requirements.
• Assist the Relationship Manager during business travel to ensure portfolio is serviced effectively.
• Assist Relationship Manager in other duties and projects as assigned.
• Responsible for completing annual training program assigned.
• Performs other functions and/or duties as assigned.

Job Requirements

• Education: Associate’s Degree in Business administration or related field or equivalent experience.
• Experience: Three (3) years of experience in the Banking industry or in a Customer Service field.
• Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management and prioritizing skills.
• Strong Customer Service skills, ensuring satisfaction of both internal and external customers.
• Knowledge of selling and cross-selling techniques to provide customers with the bank’s products and services.
• Ability to proactively analyze client portfolio in order to ensure all products and services are offer.
• Intermediate knowledge of related State and Federal banking compliance regulations and operational policies.
• Ability to work with supervision while performing duties.
• Ability to work in a team environment ensuring performance goals are met.
• Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank’s policies and procedures.
• Intermediate knowledge in bank’s operation activities, terminology and products and services.

Benefits

• Competitive salary.
• PTO
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, Vision
• 401k
• Life Insurance
• Supplemental Insurances
• Short-Term & Long-Term Disability Benefits

About Us

Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 16 countries.

As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today’s world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.

Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.

At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.