Client Implementation Specialist

Autism Analytica
Department: Customer Support
Reports to: Director of Patient Access
COMPANY
Autism Analytica is a software company focused on the development of products that support more efficient, evidence-based, and effective care pathways in neurodevelopmental conditions–with a heavy emphasis on autism spectrum disorder (ASD). Part clinical measure development company, part enterprise software, with a strong data science ethos, Autism Analytica is providing scientific structure to historically subjective clinical care.
JOB SCOPE
This will be a central, highly-visible role at the company focused on delivering excellent service, training, and support to our clinic and organizational customers. We are looking for a highly motivated individual with a background in psychology, counseling, autism care, or behavioral analysis who would like to pivot into a clinical-adjacent role at a health tech company. This individual will be responsible for clinic and organizational customer onboarding, implementation management, training, and support requests.
KNOWLEDGE, SKILLS AND ABILITIES

• Experience with or understanding of psychological assessment and related concepts used in the clinical setting
• Understanding of clinical workflows at behavioral health clinics and businesses
• Ability to manage business to business and organizational customer relationships
• Tech Savvy with comfort level working within Microsoft Office and Google Suite
• Ability to juggle multiple priorities in a fast-paced, changing environment
• Interest in working for early stage companies with innovative products
• Experience with business to business or organizational customer service and/or customer success
• Excellent written and verbal communication skills (writing sample required)

WORK ENVIRONMENTS AND HAZARDS
This position is within an office environment. Exposure to office equipment, computers, phones and office furniture as well as other standard tools and substances. Position requires sitting and or standing for extended periods of time. Extended periods of using keyboards, monitors and or phone lines.
PHYSICAL DEMANDS
This position requires sitting and or standing for extended periods of time with the majority of tasks requiring use of: computer monitor, keyboard, phone and or headset. Position may involve walking or standing for brief periods of time. May be required to lift up to 20 lbs.
QUALIFICATIONS

• Bachelor's degree or higher in a related discipline such as psychology, counseling, behavioral analysis, public health, behavioral sciences.
• 2 years of professional experience in a client-facing role focused on implementation, customer success, training, or operations.
• Experience working in either a clinician-facing healthcare technology company or in a clinical setting.

Autism Analytica, LLC is a wholly owned subsidiary of Quadrant Biosciences Inc.
Autism Analytica, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, citizenship, immigration status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.