AddressJob Description
Our company's animal health division is the world leader in the design, development, manufacturing and delivery of solutions for animal identification, monitoring and traceability. Our data-driven solutions are used by farmers, companies and countries to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers' hands, our solutions empower them to act in a timely manner to safeguard their animals' health and wellbeing, while achieving optimal production outcomes for a healthy food supply.
As the largest provider of animal identification technology, we meet growing customer needs by providing over 500 million tags for identifying, tracking and monitoring animals every year and we monitor over 5.5 million cows daily, which allows access to real-time, actionable data and insights to help improve or enhance animal management and health outcomes.
With over 60 years of experience and around 1,900 team members worldwide, we have a global network of experts, each with a great depth of experience and unparalleled knowledge, who provide a valuable resource to farmers, companies and countries. Our company's animal health division has manufacturing and technology subsidiaries in North America, Europe, Israel, South America, China, Australia and New Zealand. Our products are distributed in over 100 countries.
Our Company's Animal Health division offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally united identification, traceability and monitoring products. Our Company's Animal Health is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them.
The Technology Implementation Specialist will support our sales staff, distributors, and customers as well as document and provide feedback to our engineering team in Israel. The Technology Implementation Specialist will also provide on-site, and remote troubleshooting, installation startups and training.
Our Territory Representatives interact face to face with our customers, understand their needs and consult to offer the right solutions. We work collaboratively in Field Sales Teams and play a critical role in supporting our customer centric business model.
The individual ideally selected will reside in the Syracuse area of New York and be accountable for the following territory: US Northeast region.
Key Competencies:
Assist with system setup and configuration.
Remote and on-site troubleshooting.
Remote training and review of system operation.
Maintenance of PC and Livestock intelligence products including software upgrades.
Assist distribution installers and provide onsite and remote assistance.
Organized with the ability to successfully manage multiple tasks.
Weekend and evening phone assistance.
Document software and hardware issues.
Document warranty related issues.
Develop training materials.
Support the sales process where technical consultation is needed to help sales prospect acclimate with technical information and reports.
Assist with testing, quality control and documentation.
Work with sales to create site layouts for monitoring equipment.
Track and document incoming calls for failure analysis and escalation.
Necessary Qualifications:
Bachelor's or Associate's degree with dairy or technical emphasis. In lieu of degree five years of applicable experience.
Valid U.S. motor vehicle driver's license without restriction.
No direct work experience required.
Excellent written, verbal and Microsoft Office skills.
Willingness to travel 50-60% within region
Willingness to abide by all company policy and approval processes when traveling or purchasing company assets.
Preferred:
Herd Management software experience (DC305, PC Dart, etc.).
dairy experience, i.e., on farm, etc.
SkilledLaborUS MSJR ETJobs AEBRG NGNEBRG EBRG
NOTICEFORINTERNALAPPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.
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U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".
Under New York State, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education.
Expected salary range:
$75,400.00 - $118,700.00Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
DomesticVISA Sponsorship:
NoTravel Requirements:
50%Flexible Work Arrangements:
Work WeekShift:
1st - DayValid Driving License:
YesHazardous Material(s):
n/aRequisition ID:R278084
PDN-9b3e8e04-8f99-436b-aeac-7a2f354007ce
