Client Communication Specialist

Perry Johnson Mortgage Company, Inc. has opportunities for you to help clients achieve the dream of home ownership and financial freedom. A career here ensures you’re taken care of, both in and out of the office. With comprehensive benefits, paid training and countless professional development opportunities, you’ll have access to a workplace where you can achieve more than you ever imagined. At PJMC, you’re empowered to build a career that helps fulfill your passions. Our team members’ innovation combined with our diverse workforce, is what fuels our competitive edge and ensures our future success.

Apply today to see what impacts you can make on your career!

Minimum Qualifications

• Experience in a role utilizing professional verbal communication skills

Preferred Qualifications

• 1 year of telemarketing and/or sales experience
• Proficiency in the Microsoft Office suite
• Familiarity and adaptability in using various software systems

Job Summary

As a Client Communication Specialist, you'll contact and transfer clients to other parties and persuade them on products, goods and services in a production-driven environment. Our Client Communication Specialist also provides exceptional support and communication for inbound calls.

Responsibilities

• Perform a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties, cold calling and setting appointments
• Effectively and efficiently perform work in the internal proprietary software and technology of the company
• Participate in regular training on products
• Filter leads on behalf of the company’s clients by staying current on market and product shifts
• Communicate carefully, intentionally and with accurate information to prioritize a positive experience for clients
• Respond to all communication urgently, balancing phone calls, emails and chat messages appropriately
• Work efficiently to meet team and personal goals

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.

Job Type: Full-time

Pay: $45,155.82 - $60,359.70 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• On-site gym
• Paid time off
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Troy, MI 48084: Relocate before starting work (Required)

Work Location: In person