Communications and Training Specialist Senior

Summary

The University of Michigan Shared Services Center (SSC) is a customer service organization where the employees are passionate about providing a high quality customer service experience to the university community. The SSC offers key financial and human resource transaction services to customers through consistent processes and enabling technology.

The SSC seeks an experienced Training Specialist to join a creative team responsible for developing, administering, and delivering learning and communication strategies and products that support our diverse customers' needs, while also enhancing the knowledge and skills of internal SSC staff. Working in collaboration with the Learning and Communications Team, SSC leadership and colleagues, this individual will help us create a culture of learning within the SSC, as well as programs and resources that ensure a positive and informative experience for our customers.

Note: This is a 3 year term-limited position.

Visa Sponsorship is not available for this position

Responsibilities*

• With the Learning and Communications Team, assume a primary role in the design, administration, and assessment of learning programs to enhance SSC staff skills, knowledge, and growth opportunities
• Consult with and guide SSC Supervisors as they develop and deliver onboarding and refresher training for their staff
• Create customer-facing training materials in multiple formats (e.g., instructor-led, eLearning) using eLearning tools (e.g., Articulate, MyLINC, Canvas), and other media
• Deliver presentations and classroom/virtual training to SSC staff and customers, if requested
• Manage learning management systems for SSC courses and resources (MyLinc, Canvas and Sessions); schedule courses and instructors; track and report on course completions
• Write Communications and a variety of other materials, including email, news, presentations, job aids, website content, and more, related to the SSC's business services and initiatives
• Edit and produce high-quality, engaging video content for staff and customer training using video creation tools (Camtasia, Powtoon, Adobe)
• Complete routine production support requests (posters, flyers, graphics, logos, presentation materials, website content and website design for Wordpress and Google sites) related to branding, communications, customer relations, marketing, among others

Required Qualifications*

• Bachelor's degree in the field of education or instructional design, or at least 5 years equivalent combination of education and relevant experience
• Demonstrated writing and editing skills, with attention to detail and proofreading.
• Experience (2+ years) creating courses using eLearning authoring tools such as; Articulate,,, and administrative experience in Learning Management Systems such as: Canvas and MyLinc
• Working knowledge of design software and photo/video editing software, such as; Adobe Suite - (Photoshop, InDesign, Spark, Final Cut, etc.)
• Comfort with ambiguity and taking initiative in clarifying expectations in assignment or project goals, outcomes or deliverables.
• Excellent time management skills and the ability to successfully complete multiple tasks within established deadlines.
• Ability to develop positive working relationships and collaborate successfully with others from all areas of the University, as well as diverse backgrounds.

Additional Information

The University of Michigan, with an operating budget of over $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Paid Leave Balances and Verification of Employment Team, and Employment Process. To learn more about U-M SSC, please visit our website: SSC.umich.edu

We offer our employees an extensive total compensation package including competitive pay, a two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.

The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.