Address
Form of workHOW TO APPLY: Email resume to resumes@wvsto.com by March 20, 2024
Salary:$34,500 - $38,500; salary commensurate with training and experience. Full-time employees of the West Virginia State Treasurer's Office (WVSTO) are eligible for Public Employee Insurance Agency benefits plus other benefits available to state employees.
Location: Charleston, WV
Job Type: Full-Time Permanent; Not in the Classified Service; FLSA: Non-Exempt
Division: WVSTO Unclaimed Property
Reports To: Claims Manager, Unclaimed Property
Nature of Work:
Under direct supervision, this position is responsible for greeting all Unclaimed Property visitors as well as greeting all other visitors that enter the State Treasurer's Office building. The person in this position determines nature of business and directs callers and visitors to the proper destination. This person may also assist the public or work on simple claims. This position requires the ability to establish and maintain effective working relationships with the general public, holders of abandoned property, and employees to provide effective claims processing.
Job Duties:
Answers incoming calls and gives information to caller or routes call or message to appropriate individual.
Greets visitors, ascertains nature of business, and directs visitors to appropriate individual.
Inputs the mail and scans mail into OnBase to interface with KAPS.
Provides customer service in the form of responding to telephone calls, assisting walk-ins, and sending follow up letters to public on claims, as applicable.
Acts in the capacity of an entry level claim specialist when not performing the main duty of a receptionist. Processes and reviews simple/basic claims in accordance with the Unclaimed Property Guidelines and in compliance with the West Virginia Unclaimed Property Act, as well as any other applicable policies and procedures.
May process simple or basic claims, such as low dollar owner (claim type) claims in the KAPS unclaimed property system when received from the state website.
Responsible for oversight of the copiers, scanners, and other equipment, to request maintenance, etc. when needed.
Assists other staff as needed.
Notifies supervisor when potential problems arise.
Assists with related special projects, as required.
Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or, equivalent combination of education and experience.
Required Knowledge, Skills, and Abilities:
Excellent verbal communication skills.
Excellent interpersonal and customer service skills.
Basic understanding of administrative and clerical procedures and systems.
Knowledge of general office procedures including typing, filing, and the use of variety of office equipment.
Knowledge of the correct use of English grammar.
Knowledge of STO rules, regulations, and procedures.
Ability to greet the public and work well with others.
Ability to use the STO computer systems.
The State Treasurer's Office provides equal opportunities to all employees and applicants for employment without regard to race, sex, color, religion, national origin, age, disability, veteran status, or any other factors made unlawful under applicable federal and state laws. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
This job opportunity is not in the classified service and is not covered under the Administrative Rule of the WV Division of Personnel. Therefore, interested persons must apply directly to the hiring agency as indicated above.Employment Type: Full-Time Permanent
