Chiropractic Office Manager

We are looking for highly motivated and honest individuals to apply for the position of Office Manager for Pelock Chiropractic. The Pelock Chiropractic Office Manager will be responsible for seamless operation of the office including but not limited to managing the office schedule, communication with patients regarding finances, insurance coverage, billing, and scheduling, insurance billing of all Medicaid, Medicare and commercial insurances, entering and collecting both insurance and patient payments and entering appropriate insurance write-offs, keeping a clean facility, communication with the doctor to ensure smooth patient transitions, recording new patient information, keeping patient medical records, maintaining HIPAA compliance, resolving any insurance payment errors, determining patients’ chiropractic benefits through communication with the appropriate insurance company, and reviewing medical histories and new patient paperwork for completion and any concerns.

The duties of this position include but are not limited to:

- Answering all office calls and texts

- Checking patients in and out

- Maintaining busy but efficient schedule, including new and existing patients

- Documenting all essential information obtained from phone calls and texts that is relevant information for the doctor

- Entering all visits into software with appropriate billing codes

- Entering new and existing claim information when appropriate

- Insurance verification for certain commercial insurances

- Calling insurance companies whenever necessary to verify insurance coverage and chiropractic benefits, writing down all insurance information or printing out coverage information to keep in patient’s file

- Ensuring that patient health history and new patient paperwork is filled out completely at new patient appointment

- Discussing insurance coverage with all patients, including when patients change policies, plans, or companies

- Using non-patient hours to call on insurances to determine coverage or lapse in payments

- Providing necessary paperwork to patients identifying as personal injury or worker’s compensation patients

- Maintaining HIPAA compliance at all times

- Bringing a positive attitude and energy to the practice every day

- Managing and making note of office supplies

- Creating and maintaining positive working relationships with all patients

Desired skills of this individual would include:

- Effective and kind communication skills, both written and verbal

- Strong phone customer service skills

- Time management

- Ability to stay calm in stressful/demanding situations

- Detail-oriented

- Ability to prioritize and multi-task

- Positive attitude and self-motivated

- Strong organizational skills

- Ability to communicate and express thoughts and ideas competently

- Ability to quickly grasp relevant concepts regarding duties and responsibilities

- Ability to understand and follow written and verbal instructions and accept constructive feedback

- Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality

Education/Experience:

High School Diploma or equivalent required

No experience necessary but preferred

Hours would be:

Monday, Wednesday and Thursday 7:45am-12:15pm and 1:45pm-6:15pm

Tuesday 11:45am-5:15pm

Benefits include:

Free chiropractic care and a generous amount of PTO established at the beginning of each year. No Fridays or weekends.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: 32.5 per week

Schedule:

• No weekends

Work setting:

• In-person

Application Question(s):

• What is your go-to Starbucks order :)

Education:

• High school or equivalent (Required)

Experience:

• Office Management: 1 year (Preferred)

Work Location: In person