- Plastic Surgery, Janesville WI
- 40 Hours/2 Weeks
- Day Shift, No weekends
Clerical:
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
- Retrieves messages from voice mail and forwards to appropriate personnel.
- Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
- Monitors visitor access and issues passes when required.
- Receives, sorts, and routes mail, and maintains and routes publications.
- Orders, receives, and maintains office supplies.
- Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
- Performs other clerical duties as needed.
- Schedules patient appointments.
- Responsible for EMR - Electronic Medical Records - registration check-in processes in Epic.
- Loads, verifies and updates patient demographics.
- Scans, loads and verifies insurance coverage.
- Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
- Reviews all Alerts in Epic and refers patient to a PFC when necessary.
- Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.
- Provides patient with an estimated self-pay obligation when appropriate.
- Performs cashiering functions online payment posting within Epic.
- Processes payments and deposits by adhering to the system's Cash Handling Policy.
- Completes daily closing report and balances their individual cash drawer at the end of each day.
- Performs petty cash count in and out daily and records appropriately.
- Assist patients with MyChart signup and activation.
- Replies to MyChart messages in a timely manner, closing messages when complete.
- Safeguards patient privacy and confidentiality per MHS policies.
- Preps Routes daily for upcoming appointments for frontline registration.
- Reviews daily work queues and corrects identified patient registration errors.
- Utilizes Epic waitlists based on provider preference.
- Reviews and updates no-shows and cancellations for the day.
- Preps and Pre-registers patients for upcoming appointments.
- Processes referrals and precertifications when required.
- May be assigned to update and maintain physician scheduling protocols.
- May be assigned to assist in provider schedule blocks and pattern changes.
- Acts as a resource for registration questions.
- Assists in performing registration audits at the discretion of the team lead.
Previous medical reception or reception experience required.
Internal Receptionist 2 candidates must have demonstrated competency and experience in a Receptionist 1 position with Mercyhealth.
Medium work exerting 10 to 25 lbs of force or lifting occasionally.
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.