Chief Operating Officer - North America

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Chief Operating Officer (COO), North America to join our amazing culture. As our COO, you are a part of a dynamic team that allows you to grow as Convergint grows. We are $2B+ in revenue with over 10,000 colleagues in more than 180 locations with aggressive growth plans to triple our size.

In partnership with the President, North America and our regional P&L owners, the new COO will build, implement, and manage a consistent operating system that drives revenue, margin, customer service, safety, and talent development across all operating units in North America.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional COO.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Objective: In partnership with the President, North America and our regional P&L owners, the new COO will build, implement, and manage a consistent operating system that drives revenue, margin, customer service, safety, and talent development across all operating units in North America.

As the Chief Operating Officer, North America (COO) of our service-based business, you are overseeing and optimizing all operational aspects of the company. This includes smooth operation of day-to-day activities resulting in profitable growth and enhanced efficiency. Strategic thinking, leadership skills and operational excellence you will provide will play a vital role in achieving the company’s growth objectives while maximizing profitability.

What you will do with our support and your expertise: 

1. Build, implement, and manage an operating system that drives revenue, margin, customer service, safety, and talent across the region.
2. Operational Strategy: Develop and execute this operating system/strategy in alignment with company goals and objectives. Collaborate with the leadership team to define long-term plans, identify improvement opportunities, and implement the tactics to drive operational excellence.
3. Process Improvement: Identify areas of inefficiency and opportunities for improvement within business practices and processes. Implement optimization initiatives to enhance productivity, streamline workflows, reduce costs, and improve customer and colleague satisfaction.
4. Performance Monitoring: Establish performance metrics, key performance indicators (KPIs) to identify patterns and trends. Take correction actions as needed to ensure the company is meeting growth goals.
5. Financial Management: Collaborate with the financial team to develop and managed the operation budget. Implement pricing, cost, and operational improvement actions to ensure fiscal health and growth.
6. Team Leadership: Provide leadership, guidance, consulting, and support to operational teams. Foster our culture inclusive of ensuring we uphold our values & beliefs coinciding with accountable performance and results.
7. Risk Management: Identify potential operational risks and implement risk mitigation strategies.
8. Technology integration: Identify and leverage technology and tools to enable operational efficiency. Assess, select, and implement systems, tools and software that better automate process and improve analytics.
9. Communication: Work across the operational, executive and sales leadership providing regular updates, reports, presentations, challenges, and opportunities. Collaborate cross functionally to align communications and executive of plans.

 What You Will Need:

• Ops leadership within a people centric, B2B services business of relevant scope and scale: >$500 million, multi-regional.
• B2B experience with a design / install / service mix preferred.
• Experience leading the design and implementation of a multi-unit operating system (including KPIs, management cadences, project management, and performance management).
• Growth Experience & Mindset. Past success in and personal drive towards high-growth, high-change environments.
• Partners with Sales and M&A teams to drive inorganic growth with prior experience closing and integrating acquisitions.
• Able to travel extensively to operating units.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more…

Requirements:

• Education: College degree, trade school or equivalent experience
• Minimum Experience:
• Preferred Experience: (but not required):
• Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
• Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
• Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.