Chief Operating Officer

Community First Health Centers is seeking a Chief Operating Officer to join our multi-location Federally Qualified Health Center in St.Clair County. Together, we can achieve our mission to improve the health and wellness of our community by delivering quality care to all people. The Chief Operating Officer provides leadership and oversite to ensure effective and efficient operations within the Agency's clinics and programs. Additionally, the position is responsible for the overall compliance, privacy, clinical safety and quality assurance programs. The COO is the Agency's designated Clinical Risk Manager and Compliance Officer. The COO rounds at each location but is officed at our New Haven Medical Clinic located at 58144 Gratiot Avenue, New Haven, MI.

General responsibilities

• Demonstrate effective leadership skills that result in successful conclusions of the goals/objectives/outcomes for all areas of responsibility, for the goals of the Executive Team and the Agency as a whole.
• Model and inspire enthusiasm, competence, and commitment to quality that is desired from all Agency employees.
• Assess needs objectively, prioritizing from both the operational and agency-wide perspectives while demonstrating excellent problem-solving skills.
• Develop appropriate, comprehensive plans and strategies to accomplish goals and objectives for all areas of responsibility.
• Conducts work plans that demonstrate effective, efficient accomplishment of goals and objectives in a timely, coordinated manner. Conducts work plans that demonstrate effective, efficient accomplishment of goals and objectives in a timely, coordinated manner.
• Assure that goals and objectives are well monitored, adjusted when required and communicated well to all parties necessary for successful completion.
• Effective verbal and written communication that assists in successful interaction with peers and subordinates and the accomplishment of objectives.
• Conduct clinical case reviews in cooperation with the Agency’s Medical Director for all areas of responsibility.
• Assure clinical documentation and record retention systems are operating effectively and efficiently.
• Use available data to analyze, monitor, and report statistical information for timely management decisions and as required for federal, state and local agencies.
• Maintain sections of Agency Policy and Procedure Manuals for areas of responsibility.
• Ensure regulatory compliance and documentation in all relevant areas of responsibility.
• Responsible for the Operations aspects of the Federal Grant and the Agency’s Strategic Planning.
• Uphold social, ethical, and organizational norms in all CFHC job related activities.
• Work closely with other CFHC programs, ensuring successful outcomes for goals and objectives.
• Attend meetings, seminars, workshops, and conferences, as needed, and approved for professional development and on behalf of CFHC.
• Assists the CEO with conceptualizing, developing, and implementing good public and community relations.
• Other Duties as Assigned

Risk Manager Clinic responsibilities

• Develop Clinical Risk Management Plan annually.
• Development and oversight of risk related policies and procedures: including quality improvement, infection control, medical records, sterilization, adverse event/occurrence, patient complaints, documentation expectation, referral and test result tracking, safety i.e., medical waste disposal, sharps use, etc.)
• Quarterly Clinical Risk Assessments
• Co-Chair the Compliance and Performance Improvement Committee
• Provide quarterly risk reports and an annual summary to the governing board.
• Develop or select content for clinical risk management staff education and ensure all staff completes the education.