Central Operations Representative Ii

Job Description
Mission Bank is seeking a Central Operations Representative IIto join the team! This position is responsible for performing routine and intermediate operational duties for all Bank branches; assists employees, officers and other branch personnel in performing their duties; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. This position is also responsible for analyzing events of suspicious activity or fraudulent activity and ensuring all events are appropriately identified, documented, and resolved within specified timeframes.
Essential Responsibilities:

• Performs routine or intermediate duties related to any of the following operational background functions serviced by the department:
• ACH Returns and Notification of Changes
• Activity on Controlled Accounts
• Adjustments
• Balancing Cash Advances
• Bank Account Reconciliation (Cashier's Checks, Expense Checks, Interest Checks, etc.)
• Chargebacks
• Collections (Incoming and Outgoing - Domestic and Foreign)
• Dormant Accounts
• Fraud Monitoring and Detection Reports for check and electronic transactions (debit cards, wire transfers, ACH, etc.)
• IOLTA Accounts
• Reviewing Large Item Reports
• Legal Process Handling, including Levies and Subpoenas
• Non-Posted Items
• NSF and Returned Items
• Research
• Reviewing Large Items
• Stop Payment Reports
• Wire Transfers
• Researches, analyzes, and investigates customer account behavior for potential suspicious activity and/or fraudulent activity; tracks trends and detects unusual activity or behavior; monitors account activity and transactions; determines if transactions are suspicious in nature, such as kiting, significant changes in balances, wire or ACH transfers, new account openings, etc.; and responds to positive hits detected by the Bank's software systems.
• Processes multiple technically complex suspicious events involving matters such as multiple relationship accounts, tiered and multi-faceted transactions, domestic and international wires (some involving Bank designated high risk jurisdictions), or other complex schemes.
• Responds to inquiries or refers inquiries to the appropriate department or person; exhibits the necessary follow through with customers and/or staff involved.
• Provides effective customer service and assists in resolving problems within given authority.
• Balances bancontrol and general ledger account(s) and processes related entries.
• Answers telephones and directs callers to proper Bank personnel.
• Gathers data and processes various reports (e.g., currency transactions, returned items, overdrafts, callbacks, etc.)
• Prepares routine letters and forms.
• Maintains files, copies and faxes documents.
• Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
• Completes administrative tasks correctly and on time; supports the Bank's goals and values; and benefits the Bank through outside activities.

Experience and Skills
Minimum Requirements:

• High school diploma or general education degree (GED) and three years of related experience and/or training. Work related experience should consist of a financial institution clerical and/or branch support background. Educational experience, through in-house training sessions or formal school in business or financial industry, is a plus!
• Intermediate experience, knowledge and training in branch operation activities, terminology and products and services.
• Intermediate knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Intermediate skills in computer terminal and personal computer operation; host computer system; and word processing and spreadsheet software.
• Intermediate typing skills to meet production needs of the position; ideally, 50 - 60 WPM.
• Intermediate math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
• Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with routine problems involving multiple facets and variables in standardized situations.
• Good organizational and time management skills.
• Ability to work with limited supervision while performing duties.

Target Compensation: $27.60 per hour.
Mission Bank is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
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Job Benefits
401K, Competitive Medical: PPO, HMO, Vision, Dental, Short and long term disability, 10 paid holidays