Card Services Manager

Are you ready to launch your career? What better way for your career to take flight than at one of the most financially solid credit unions in the nation. As a not-for-profit financial institution, we do what we do for all the right reasons. We are owned by our members, and therefore our primary focus is helping our members fulfill their financial dreams—and it all starts with our employees.

Our workforce reflects a team of diverse and creative individuals that are dedicated to working together, demonstrating a culture of inclusion and camaraderie to each other, and then giving our best to those that we serve. Come Join Our Team!

Summary of Primary Functions

Responsible for daily management of Card Services operations to ensure operational compliance, sales and efficiency. Partner with appropriate teams to enhance the servicing model and ensure that the right tools and training are in place to deliver high quality member service. Keep abreast of card payment systems, recommend changes to improve card usage and member service. Keep a strong pulse on changing member preferences and industry trends to identify opportunities to develop new products or enhance existing products, pricing, promotion, and benefits of existing products and services. Coordinates and implements new features and technologies to further enhance the debit and credit card programs.

Position Requirements

Qualified candidates must have a Bachelor’s Degree and/or completion of a CU management program or equivalent experience. Minimum of 5 years of Card Services Management experience, preferably with a credit union or financial institution. Strong management, leadership, coaching, and mentoring skills to effectively develop, challenge, and motivate staff. A superior level of member service skills, be a positive role model for staff, and demonstrate a high level of commitment to the organizational goals. Must possess a strong level of expertise in Microsoft Office and Outlook.

This position is a member of the Management Team and requires a results-oriented leader who works well independently, and in a collaborative environment. Must have strong leadership and team-building skills, strong written and verbal communication skills and proven problem-solving and analytic capabilities in a credit union environment. Responsible for the development, enhancement and implementation of existing and new card products and programs, including features, benefits and pricing, and value proposition to achieve profitable growth.

NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:

Card Services Product Manager- $79,496 to $119,244 Annually

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Job Type: Full-time

Pay: $79,496.00 - $119,244.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

Application Question(s):

• Will you now or in the future require immigration sponsorship for employment visa status?
• Are you legally authorized to work in the country you are applying to?

Education:

• High school or equivalent (Required)

Experience:

• Management: 1 year (Required)
• Card Services: 2 years (Required)

Ability to Commute:

• Gardena, CA 90248 (Required)

Work Location: In person