Card Services Processor I

Are you ready to launch your career? What better way for your career to take flight than at one of the most financially solid credit unions in the nation. As a not-for-profit financial institution, we do what we do for all the right reasons. We are owned by our members, and therefore our primary focus is helping our members fulfill their financial dreams—and it all starts with our employees.

Our workforce reflects a team of diverse and creative individuals that are dedicated to working together, demonstrating a culture of inclusion and camaraderie to each other, and then giving our best to those that we serve.

Summary of Primary Functions

Under close direction will be responsible for Credit, Debit and ATM card research and resolution of Member issues. Assist members in their use of Courtesy Pay. Monitoring of Monthly plastic reissue reports for Credit, Debit and ATM cards. Support members with transactions and correspondence related to disputes by completing necessary forms, working with vendors to resolve disputes, and applying provisional credits. Assisting with payment reversals, fee reversals, Payment posting, and generating member statements through transaction and account research.

Requirements

High school graduate or equivalent. Two years’ experience within a financial institution must be knowledgeable in Credit Union policies and procedures including Reg E and Reg Z. General knowledge of computer data base system and some Microsoft Windows. Effective communication and organizational skills.

NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:

Card Services Processor I- $20.75/hr to $29.05/hr

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.