Card Services Representative

For over 88 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with $2.0B in assets, we serve over fifty-five thousand members in more than seven hundred fire departments.

Currently, we have an immediate opening for a Payments Card Specialist (Card Services) to join our team, reporting into our corporate office located in Pasadena, CA.

Primary Responsibilities:

• Assisting members and employees with all inquiries related to debit and credit cards which includes processing new card orders, PIN changes, and reissue expired cards; documenting contact in related systems to enable employees to effectively support members.
• Performing routine maintenance on debit and credit cards which includes activating new cards for members through various channels, processing travel notifications, and monitoring alerts for activity that may require intervention.
• Processing new card orders, PIN changes, and reissue expired cards.
• Performing transactions between member accounts and general ledgers pertaining to card related processes.
• Documenting member contact in system to enable other employees to effectively support members.
• Researching and resolving card disputes including assisting with other payments related disputes as needed (i.e. Zelle)
• Participating in system testing including, but not limited to DNA, Trism, CCM and Visa DPS, and resolving system related issues and outages by working with the department leader and other internal resources
• Participating on project teams by providing specialized knowledge, skills, or resources to progress the business. Creating and delivering reports to stakeholders as needed.
• Acting as back-up to other team members with disputes and system testing as needed.

Basic Qualifications:

• Education: High School Diploma or GED
• Experience working at a financial institution, call center, and/or in a sales position.
  

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.