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SalaryThe United Planning Organization (UPO) is the designated Community Action Agency for Washington, District of Columbia, and has served the residents of the District since 1962. Our Vision for the future is “UPO’s Washington: A city of thriving communities and self-sufficient residents”; our Mission is “Uniting People with Opportunities.”
All qualified applicants are encouraged to apply for this position or any other position currently advertised on our website. Please visit us at www.upo.org to view all of our vacancies and to learn more about our company and services.
POSITION: Card Production Specialist (Temporary)
PROGRAM/DIVISON: Community Reinvestment (DC CARES Program)
BULLETIN No: 09032024
HOURLY RATE: $27.00-$28.20 (Commensurate with experience)
OPENING DATE: March 22, 2024
CLOSING DATE: Open until filled
FIRST SOURCE: N/A
JOB SUMMARY:
Responsible for the distribution of benefit cards for eligible customers approved by DC CARES.
MAJOR DUTIES:
Maintain program integrity by processing customers in accordance with established rules and regulations.
Ability to access and utilize Language Access Line. Maintains all documentation and verification regarding card distribution. Document receipt once benefit card is received by customer. Maintain daily reports of cards issued by customer name. Reports incidences of possible fraud or misuse of benefit card. Ensure intake forms are completed for every eligible customer. Verify eligibility and distribution of defective or replacement cards.
MINIMUM QUALIFICATIONS:
High school diploma or GED and 2 years of experience in a customer service/data entry position; priority will be given to candidates having experience in dealing with low-income population; computer experience including word processing, database, and internet applications; ability to communicate effectively in writing and verbally. Working knowledge of MS Office (Word, Excel, Outlook, and Power Point) and ability to use/learn electronic time-keeping program.
Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic, and cultural backgrounds.
DESIRED QUALIFICATIONS:
Bachelor’s degree in business administration or related field and 3 years of working experience with individuals from the low-income population in a customer service/data entry position. Exhibit experience working sensitively and effectively with individuals of diverse educational, socio-economic, and cultural backgrounds.
OTHER REQUIREMENTS:
In the event that an offer is extended, the selected candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, as well as pre-employment drug screening, as applicable for the position.
ThispositionIS covered under the collectivebargainingagreement.
This is a Temporary position.
To be considered for this position:
Submit your cover letter and resume to the Career Center online.
UPO is an Equal Opportunity Employer
