Service Manager

Job Responsibilities include but are not limited to:

• Oversee all service and inspection processes
• Monitor and report on metrics involving revenue, gross margin, and productivity
• Develop/implement/continuously improve process to convert installation clients to inspection sales
• Assist in the growth of alarm/extinguisher/suppression service and inspection business
• Oversee audits and work instructions improvement process to insure integrity and relevance
• Seek out opportunities for multi-office service premier or national accounts
• Coordinate service operations with Premier Accounts to ensure that customer needs are being met
• Ensure that risk assessment training is delivered to service and inspection employees
• Develop/augment/update sales pricing program for inspectors and service sales
• Assist in preparation of service sales budget and resources analysis with CEO
• Propose ways to leverage technology and process improvement to increase productivity and profitability
• Travel to other offices for support with premier or national accounts
• Perform other duties as assigned by executive management or CEO

Expectations:

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
• Safety First

1. Start each meeting with a Safety Topic
2. Complete Monthly Jobsite Visits/Observations
3. Hold team accountable for all Safety Initiatives
4. Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) – Self and Team

• Communicate effectively and professionally within the department and with internal and external customers
• Understand and Follow HR and Safety Initiatives and Processes
• Conduct Weekly Meetings with Team – Superintendents, Administration, Sales, Design, etc.

1. Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
2. Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections
3. Confirm required payment terms on open jobs

• Timely Review and Sign Off on Reports

1. Active, Inactive, Greater than 50% Profitability
2. Liens and Notices

• Track and Ensure Profitability of Department
• Oversee Change Order Management
• Promote and Track Department Growth – stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually
• Support and Ensure Team Adherence to All Company SOPs – Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.
• Ensure jobs are set up in the correct department – i.e. SC, SR, SS, SD, SI, etc.
• Ensure Inventory Control measures are in place for department
• Ensure multiple bids for Material Purchasing optimization
• Manage Subcontractors and review/approve all subcontractor invoices prior to payment
• Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities
• Maximize Labor Production and Efficiency while maintaining quality standards
• Overhead Review – semi-annual meetings with leadership
• Maintain Quality Control in all aspects of the department
• Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
• Reduce Turnover and Increase Retention within department
• Training

1. Input and Development of Training Requirements
2. Commitment to Training at all levels for all team members

• Be an Expert on Every Aspect of Your Business/Department

1. Reports – Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc.
2. Operations – Labor/Productivity, Materials Purchasing
3. Sales
4. Administration
5. Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.

Knowledge:

• Minimum education of High School Diploma or Equivalent
• Some secondary education is desirable
• Must possess intermediate skills in Microsoft Word and Excel software

Work Experience:

• 10 years of experience in installation, service, and/or inspection of water-based fire sprinkler systems
• 5+ years of experience in Business Management
• 2 or more years of experience in direct profit and loss responsibility. Process management, and/or service sales
• 5+ years of experience in fire sprinkler sales and/or service, preferred
• Experience with fire alarm and suppression systems, preferred

Skills and Competencies:

• Self-motivated, ambitious, and interactive
• Communicative, detail-oriented, and organized
• Demonstrate positive team work and ability to be a team leader and mentor
• Excellent communication, training, and planning skills required
• Sense of pride, integrity, and organizational ability required
• Must be able to work independently and with others