Call Center Representative(Seasonal Employee Hourly) - 496799

Title:Call Center Representative(Seasonal Employee Hourly)

DeparCall Center Representativetment Org: Online Recruitment & Stu. Serv. - 103030

Employee Classification: H6 - Intermittent - Seasonal Hourly

Bargaining Unit: Bargaining Unit Exempt

Primary Location: MC AC

Shift: 1

Job Description:

Join the UToledo Online Enrollment Team as a Call Center Representative, where you will play a crucial role in supporting new and prospective online students. As the first point of contact, you'll answer inquiries via phone, email, and text, providing accurate information and ensuring a positive application and enrollment experience. This position involves collaborating with recruitment officers, onboarding advisors, and other team members to address more complex queries. Additionally, you'll be responsible for monitoring social media channels for FAQs and contributing to customer service strategy development.

Minimum Qualifications:

• High School diploma, some college
• Customer service mindset
• Strong organizational skills
• Ability to work independently

Preferred Qualifications:

• Previous experience in a Call Center environment
• Customer service in a professional setting
• Familiarity with Customer Relationship Management (CRM) systems

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.